Enterprise Content Management program fundamentally changes the way Hydro One manages its content and documents

Utilities are faced with many challenges from an information management perspective. We often hear CIOs talk about the tsunami of data that comforts them in the smart Utility age. Stories are common place concerning the uncontrolled information growth; increasing IT costs; numerous disparate content repositories; no single source of truth and the need for a…


Productivity Future Vision (2011)

Productivity Future Vision (2011) When we at Microsoft think about the future we think about how people will get things done at work, at home and on the go. Five to ten years from now how will people create and share content; collaborate across teams, organizations and networks; and how we will gain contextually relevant…


Azure based public system helps light up ETSA Utilities’ electricity network map

“LURED by the potential to rapidly scale IT systems during times of peak customer demand, one South Australian company is taking its first steps into the world of public cloud computing”. This is a quote from the article titled Public system helps light up ETSA Utilities’ electricity network map from Dana Rankine, Acting IT Manager,…


Driving Customer Success in the Smart Grid Era: Why the Time is Now for CRM

We are very pleased to announce a webinar with our Global Dynamics CRM partner Convergys and Five Point Partners’ Strategy, Research & Advisory (SRA) practice. Five Points will discuss the results of their recent Utility survey where 81 percent of responding utilities say that their existing customer information system cannot be made to support the…


Database as a Cloud Service

The cloud probably ranks right up there with the Smart Grid in terms of confusion to what it is and what it means for businesses and consumers. You hear about it on TV, radio and folks like me talking up the virtues of the cloud and how it transforms the way we think about speed…


BTC Rolls Out First SERA Accelerator

The Smart Energy Reference Architecture Program includes the notion of creation of “accelerators” to speed solution deployment and realize SERA alignment values. SERA Accelerators also reduce partner and customer risk. The accelerator program derives off the formal definition of an accelerator used with BizTalk to describe an offering including bits (actual code), Users Guide, Installation…


Avanade and Ferranti Partner to Deliver Solutions for Utilities

Several weeks ago we wrote about the Ferranti-Microsoft Global Collaboration for Utilities. Last week our partners Avanade and Ferranti announced their partnership to deliver innovative enterprise resource planning (ERP) solutions, based on the Microsoft platform, to help Utility companies around the world cut the cost to serve and improve overall customer service. The AX 2012…


Microsoft Global Utilities Summit Draws over 70 Senior Utility Executives; Launches Telvent Announcement

Today is an exciting day. Our Microsoft Global Utilities team is gathered in Redmond with more than 70 executives from worldwide utility companies, partners and systems integrators discussing the future of the Smart Grid and reviewing case studies that highlight Microsoft technologies at work. The turnout is fantastic and indicative of the type of demand…