Kicking Apple to the kurb.


I’m definitely not your typical Microsoft blue blood. I at times buck the kool-aid internally and prefer to always keep my options open to the “competitors” we have at Microsoft. It’s not that I’m a rebel at heart, it’s simply I can’t be bothered being that guy that belongs.

Lately, Apple’s been annoying me to no end. Most whom follow my twitter will notice my anti-Apple behavior and a lot of them associate this with being a MS-Fanboi (in fact one follower of mine took time to tear me new one over being too pro-Microsoft).

Well, if you were to come over to my house you’d see the following:

  • 1x MacBook Pro 17”
  • 1x MacBook Pro 15”
  • 1x Apple TV
  • 2x iPod Nano’s
  • 1x iPod Touch
  • 1x iPhone
  • 1x iMac 24” (actually its on my desk at work as my main work machine).
  • 1x Nintendo Wii
  • 2x XBOX 360
  • 1x XBOX (old skool represent).
  • 1x Playstation 3
  • 1x Playstation Portable (PSP)
  • 1x EeePC 1000h Notebook.
  • 1x Home Built Desktop Computer

Clearly, I’ve earned the right not wear the label MS Fanboi? or would you like more proof?

image

That all being said, Apple has been the number one pain in my butt in the past 3 months for a number of reasons and they are as follows:

  •  Bootcamp is as useful as spyware. When I first heard Apple allowed you to run Windows on an Apple machine, it was like watching Ghostbusters cross streams for the first time… you were unsure where this would end up.

    So like most Mac fans, I was stoked I had best of both worlds, that is until I got to date Bootcamp more over time. To put it bluntly, I kept having to pave my machines due to certain quirks in the bootcamp way of life. These were:

    • Can’t download it online. I was at a conference, left my OSX dvd at home like most normally would. Sound suddenly stopped working the night before my presentation, and found bootcamp’s sound drivers were the problem. I then went into the local Apple store and spoke to their genius whom proceeded to tell me they don’t support Bootcamp and that for me to get it i’d need to buy the OSX DVD… EPIC FAIL…
    • Drivers magically fail. This week Ethernet LAN just stopped working. I re-installed bootcamp as i found in OSX the Ethernet worked but under windows it didn’t. The re-installation of boot camp yielded no results. Spoke to the various support channels within Apple, words like “re-format” or “send your iMac to us for repairs” came up. I felt like I was the only one in this entire “help” system that had opposable thumbs, and understood it was just a driver going south. I ended up biting the bullet, paving my partition and this time loaded Windows 7 in its place. All because of Ethernet driver failing for no apparent reason. Others suffer from this as well, I also noticed via Google.
  • iPhone is useless to me. I already covered this in another blog post as to why, but the latest issue just annoyed me.

    image In November i was running to catch my plane at San Francisco airport, as I was running my iPhone fell out of my pocket and well the screen shattered. Cursing my bad luck, I figured meh, warranty should cover this right?

    No, ok, so they don’t cover breakages like this and its clear the phone is a fragile and delicate piece of AppStore goodness. I then went through the motions to get the screen replaced, and found its around $150 USD to get that done. Here’s the absolute kicker for me, it turns out post screen replacement that the screen they replace it with WILL be covered by warranty.. aint that just a kick in the wallet.

  • Apple TV, your mileage may vary. I originally started out with NetFlix but found the Online selection of new releases to be limiting and found iTunes model seem to have a better selection (obviously for my kids PIXAR is the main goal here..given Apples relationship with PIXAR, its a no brainer on why iTunes has the upper hand here). The problem with Apple TV is basically you’re paying a fortune each month for latest releases, but to kick me in the head further the downloads seem to stall a lot so halfway through watching a movie, i get "Downloading..” – I’m on a 30mbps comcast cable, so meh to that.

 image

 

  • iTunes is not portable. Today I was at work, I cursed my luck for forgetting my iPod at home. Damn it, i want to listen to music on my iMac. I started cursing myself for my own stupidity, but then got prodded by some fellow  Microsoftee’s to buy a zune subscription. I was desperate for some tunes, so $14? why not..

    image Wow, Zune’s all you can eat model is amazingly cool. I’ve never bothered to check out the Zune hype, but now I get why so many Microsoftee’s a proud as punch over this brand. The fact I can download my entire iTunes library again for $15 is one thing, but to then be able to do it all again at Home instead of at work and no penalties apply.

    Meh to iTunes model, I’m going the kool-aid now.

I can list about 1000 more war stories about Apple, but let me just illustrate it another way.

I’ve spent approx $12k in the last 2 years with Apple and to be openly honest, I’d rate the overall experience as being over-rated. OSX to me has ups and downs associated to it, certain software I like other times I feel it’s the distant cousin twice removed in terms of functionality.

I don’t agree with their ads, and feel they’re overselling and under delivering on promises.

Going forward..

I am really impressed with the Windows 7 team as whilst its only been 48hrs of usage, I’ve found the overall experience rewarding (XD is really interesting). Zune team are on a good bet here, but I’d love to see it scale more world wide. The Zune Desktop is brilliant in design, so high fives to their XD team on a job well done.

Windows Live team has always been a bit of a weird bunch to me (in both a good and bad way), but in the last 6 months I’ve seen exceptional amount of improvement from them (I’m sure Angus will take most of the credit ;D), so much so the tight integration with Windows is now in my mind going beyond the Apple iLife experience I once held them hostage against. Live have done great work, so big handclaps to them on their efforts so far.

I really feel Microsoft is on the right track in doing exciting things with both our consumer and developer story end to end. There’s still a few gaps I’d like to see us close, but I’ve already sent 13 emails tonight to various team leaders on how we could close them (which I’m sure they are thrilled at getting :D)

Does this make me the fanboi now? probably, but you know what, labels are for tuna cans, I rock the boat just as much as I ride it, so meh to you anti-Microsoftees 🙂

Scott Out.

I’m sure there will be complaints..

Comments (10)

  1. Of the little I know of you Scott from when we met at Remix a couple of years ago, I think you’d be upset if folks weren’t getting worked up about you 😉

    – JD

  2. I’m glad you’ve found yourself another target to complain about 😉

    I share some of your thoughts, Apple does get on my nerves sometimes and its insane what they can get away with. iMovie anyone?

    But you absolutely cannot expect having an iPhone screen replaced under warranty because you dropped the phone.

    As far as the Zune desktop goes, I’ll take your word for it since I’ve never seen it, nor know anyone who as 🙂

  3. One thing, if you bought your music from itunes, you can authorize your work computer, connect your ipod and transfer all purchased items from itunes to that computer (up to 5 computers are allowed).

    I agree with you on the warranty of iphones its pretty poor, and the fact that apple garentee that all iphones are working out of the factory and do not have any DOA policy on it is the worst thing I’ve ever seen.

    Btw I’m an Apple Computer Service Tech.

  4. Paul Stovell says:

    I’m with you Scott. I use a Macbook Pro, all of my music is from iTunes, and I have an iPod Touch to play them on. But the further I "commit" to this Apple relationship, the more I wish I could get out.

    I can sympathise with your complaint over not being able to download Bootcamp, because I reformatted this week and realized I’ve lost my OSX disk. I was lucky enough to have done a driver export so everything works, but without Bootcamp I have to use Fn+F5 to compile under VS, I can’t change the brightness or volume, and so on. Not to mention there are so many keys missing on the machine. Simple acts like taking a printscreen involve 3 keys. Forward delete takes two!

    Windows+OSX on one machine sounds great, then you realise that’s all it can do. The OSX bootcamp system tool refuses to touch a disk with multiple partitions, so a third "Data" volume is out of the question, and after spending two days trying to get Windows, Ubuntu and OSX on the one machine I gave up.

    I had problems initially connecting it to projectors – it would often work not at all, but only under Windows. The problem turned out to be the DVI->VGA adapter that came out of the box; I had to figure that out for myself, because Apple support refused to help a Windows user.

    @Stuart Shields, the iTunes experience on multiple computers is ridiculous. Yes, I can copy my purchased music from one computer to another. But why do *I* have to? *iTunes knows* I bought the song, why can’t it sync all of my computers over the internet? If Microsoft can ship 3,849 different sync products, surely Apple can ship one? 🙂 Not to mention my iPod can only be automatically synced to one machine, otherwise you have to manually copy the songs between it.

    About the only positive thing the iTunes+iPod combo has over the Zune, is that you can use them in Australia.

    I do enjoy the performance of the Macbook Pro (makes one hell of a Call of Duty machine), and being able to experiment with OSX has been a novelty, but I have this nagging feeling that Apple just doesn’t care about me as a customer. Opening my Macbook box for the first time felt like entering a private world of wonder; now I realize they’re just another generic whitebox PC manufacturer that thrives on lock-ins and charging their customers for every chance they can rather than enabling their potential.

  5. Tink says:

    "But you absolutely cannot expect having an iPhone screen replaced under warranty because you dropped the phone.

    As far as the Zune desktop goes, I’ll take your word for it since I’ve never seen it, nor know anyone who as :-)"

    Pretty sure if I bought a Zune and threw it on the floor and broke it, it also wouldn’t get repaired or replaced.

    Never heard of Zune desktop either 😉

  6. Garry Trinder says:

    Heh I like how a couple zerod in on the iPhone cracked screen vs the rest, suffice to say, when you drop a phone from approx 1-2ft (ie jean pocket to the floor) and it breaks, then it’s essentially not fair.

    In Australia, I could of argued the fair trading act, citing "Fit for initial purpose" and not of "merchantable quality" and using other phones as benchmarks to prove my case that in this case, it was just a defective device.

    Now, that being said, I’m not really annoyed at the fact they WON’T cover it under warranty, i got past that what DOES annoy me is POST replacement it will then be. It’s just a little dodge if you ask me to replace it and then go "sure, we’ll cover it now, because you’ve pony’d up the $$".

    A phone should be durable enough to take most common beatings in day to day life, given it’s portable and typically carried by humans in the hand. If i threw it against a wall and it smashed, fair enough, if I drop it from less than 1-2 feet and it cracks… come on, put the iPhone love affair down and get with the reality of the situation.

    It’s also a great way to alienate business customers away from the phone. "Sure it has AppStore, but its actually a fragile phone"

    Zune’s only sold in the US, like I said in my post, I’d like to scale it out world wide and pointing out that it’s not a widley known brand as the iPhone/iPod isn’t going to hurt the Zune purchases anytime soon within the areas they are available.

    I also watched the Australian Music Industry debate mp3 piracy and they cited the Zune Subscription model as being the ideal to combate mp3 piracy within Australia. Again, we’ve got a good story here, just need to go beyond US borders 🙂

  7. Steve says:

    At first I did think you were wrong re iphone screen waranty but now I agree.  I jog with my good old Nokia in my pocket and it has fallen out smashed on the ground, sometimes into 4 pieces, probably a good 20 times in the 4 years i had it.  But it still works much to my pain as I cannot get permission from wife to upgrade it.  So I agree iphone should take more of a betting.

    As for the boot camp I was about to get a mac book as a dev machine but now have 2nd thoughts.  

    Can you shoot an email to the zune head to get zune in Australia.  

    Now I hate to pull you up about this but can you please post why you went back to the iphone.  You wrote that blog saying you were going back to the blackjack but now it seems you are still using the iphone.  So someone or something must have changed your mind.  I had read your post and a few others and written off the  iphone but now you are using it.  As it seems other MSofties, so why ?

    Lastly no wonder the Australian economy has slowed since you left the country. Scott is not here buying all his gadgets.  

  8. Garry Trinder says:

    Steve:

    I still haven’t officially kicked it.. i keep meaning to go into AT&T to get them to deactive the iPhone and switch me back to the Black Jack II but …well.. been really busy and lazy.. the iPhone right now is on death row.. walking the green mile if you will.

    In my defense, the gadgets here in the US are so damn cheap compared to Australia.. half price dude..half price!!!

    As for Zune Australia, already beating that drum now… loud and proud 🙂 Zune team are going to hate me by the end of my campaign 😉

  9. mike wolf says:

    scott,

    I think pissing folks off is a moment of zen for you though….

    but on the apple side, I can agree w/ you to allot of extent.  I used to be an apple fan boi, and recently things like their tactics in the iphone store etc have very much turned me on , and made me feel a bit "pot calling the …."

    Also for the zune, if you are a real music lover, and try the zune… there is no turning back.  The device os is nice, the desktop app ux is so much nicer than itunes, and the service (although lacking the movies) is really nice for the flexibility.  Overall I think those guys are seriously underated.

    and now im heading upstairs to finish installing windows 7 on my macbook pro.

    see you at mix.

  10. Lee Gaupp says:

    Love your articles – I have a split world too. Work with Windows (SharePoint and all that is related) but live on Mac. I use Fusion to make all happy. Never liked Bootcamp. When I have my Zune player attached to my MBP it does make people twist their head.

    I like the lease arrangement I have right now – pay 1 price and have access to *music* Zune, *movies* NetFlix, nearly anywhere that has a decent internet connection. Keep up the good articles. Would love to hear a Silverlight/Adobe Air compare and contrast – with no fanbois present.

    About the only thing I don’t have in your list above is an ATV. I just didn’t like the things I couldn’t do with it and for a few hundred more bought a Mac Mini – I love it! Quiet, see any content on the net via my large LCD tv and I can update codecs as I need, all with my bluetooth keyboard and mouse in my lap on the couch.

Skip to main content