Creating a Better Technical Assistance Framework using Machine Learning

Every new product or feature release requires a comprehensive compilation of technical help responses; it ensures that users can have their questions answered, troubleshoot problems or even modify the application as per their needs. With a vast and global user base, some queries are likely to be asked more frequently than others. Classifying technical queries…


Bringing together mobile users with Kaizala

Business success is all about efficiency. From small firms to multinational organizations, managing on-field mobile users and daily tasks effectively is usually the biggest hurdle. At Microsoft, we decided to meet this challenge head-on. The challenge was compounded by the changing nature of business in the emerging world. Mobility has reshaped the way emerging markets…

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2017: The year for reimagining the future of computing

The computing age has witnessed remarkable machines go from the size of a room to a tiny chip in your pocket. But size isn’t the only thing that’s changed. The way we interact with these powerful tools has transformed over the ages. We’ve gone from keyboards to pointers, and now touch interfaces. Every new iteration…

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