Creating a Better Technical Assistance Framework using Machine Learning

Every new product or feature release requires a comprehensive compilation of technical help responses; it ensures that users can have their questions answered, troubleshoot problems or even modify the application as per their needs. With a vast and global user base, some queries are likely to be asked more frequently than others. Classifying technical queries…


Making the web more accessible with Edge

Enabling technology access for people with different abilities and creating a more inclusive web is a part of our mission to empower everyone on the planet. While the interface and design of web browsers has improved considerably over the years, accessibility is the key to wider inclusion. Individuals with learning difficulties, for example, struggle to…

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