Enabling a more inclusive web with support for email addresses in Indian languages

The internet is a truly global network. Designed from the onset to be borderless, the network has helped connect people from all corners of the world. However, this egalitarian and universal network remains dominated by one language – English. Recent changes in the scripts that can be used for domain names has allowed our team…

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Making Ruuh converse like humans

Co-authored by Meghana Joshi and Abhay Prakash It’s easy to take the ability to converse for granted. Being able to listen to a question, detect the underlying emotion, infuse the speaker’s background and apply it in the right context may seem simple for humans, but computers have struggled with it. If chatbots can understand the…


Enabling high-quality Indian language translations using Deep Neural Networks

Despite a remarkable increase in computing and internet penetration over the past few decades, India’s population still struggles with a deep digital language divide. While English is the most common language on the internet, only about 12 percent of India’s population is familiar with English. India’s increasing digital literacy needs to be supported by a…

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Hit Refresh: 3 technology trends that are shaping the future

In his recently published book ‘Hit Refresh’, our CEO Satya Nadella points out that there are emerging trends in computing that will tie together in the near future. Technology companies that fail to notice these trends and participate in them, he says, risk being left in the dust. Over the past three years, under Satya,…

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Creating a Better Technical Assistance Framework using Machine Learning

Every new product or feature release requires a comprehensive compilation of technical help responses; it ensures that users can have their questions answered, troubleshoot problems or even modify the application as per their needs. With a vast and global user base, some queries are likely to be asked more frequently than others. Classifying technical queries…


Drive development success with the Ad Monetization Platform

Co-authored by Vikram Bodavula   You’ve worked on your app, published it and made it available for downloads. Now what? While most developers dedicate a significant amount of time towards creating their app, they often neglect a crucial aspect – getting it into the hands of users and monetizing the engagement. Great user experience and…


Humanizing Artificial Intelligence (AI) with Deep Learning

Emotions run deep in every conversation we humans have. Deciphering these underlying emotions is the key to making machine interactions more human.  Detecting emotions in text is difficult enough for human beings, let alone artificially created machines, as many of our emotions are conveyed through expressions and tone of voice. At Microsoft, we are working…


Making the web more accessible with Edge

Enabling technology access for people with different abilities and creating a more inclusive web is a part of our mission to empower everyone on the planet. While the interface and design of web browsers has improved considerably over the years, accessibility is the key to wider inclusion. Individuals with learning difficulties, for example, struggle to…

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Smart chatbots are relegating the FAQs page to history

Whether you call them conversational agents, dialog systems, or chatbots, AI-powered bots that can hold human-like conversations are seeping into our everyday lives. Chatbots work well in a structured environment with a predetermined dataset. Answering simple questions, for example, would be a task a chatbot could excel at. Which is why chatbots are now replacing…


Identifying Medical Personas in Social Media through DL

Pharmaceutical companies use social media platforms for two specific reasons – drug marketing or pharmacovigilance (monitoring the effects of drugs on patients). Both these endeavors require accurate identification. Drug companies need to be able to differentiate medical professionals from regular users for commercial and regulatory reasons. Similarly, drug companies need to ascertain whether a social…