Creating a Better Technical Assistance Framework using Machine Learning

Every new product or feature release requires a comprehensive compilation of technical help responses; it ensures that users can have their questions answered, troubleshoot problems or even modify the application as per their needs. With a vast and global user base, some queries are likely to be asked more frequently than others. Classifying technical queries…


Drive development success with the Ad Monetization Platform

Co-authored by Vikram Bodavula   You’ve worked on your app, published it and made it available for downloads. Now what? While most developers dedicate a significant amount of time towards creating their app, they often neglect a crucial aspect – getting it into the hands of users and monetizing the engagement. Great user experience and…


Humanizing Artificial Intelligence (AI) with Deep Learning

Emotions run deep in every conversation we humans have. Deciphering these underlying emotions is the key to making machine interactions more human.  Detecting emotions in text is difficult enough for human beings, let alone artificially created machines, as many of our emotions are conveyed through expressions and tone of voice. At Microsoft, we are working…


Making the web more accessible with Edge

Enabling technology access for people with different abilities and creating a more inclusive web is a part of our mission to empower everyone on the planet. While the interface and design of web browsers has improved considerably over the years, accessibility is the key to wider inclusion. Individuals with learning difficulties, for example, struggle to…

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Smart chatbots are relegating the FAQs page to history

Whether you call them conversational agents, dialog systems, or chatbots, AI-powered bots that can hold human-like conversations are seeping into our everyday lives. Chatbots work well in a structured environment with a predetermined dataset. Answering simple questions, for example, would be a task a chatbot could excel at. Which is why chatbots are now replacing…


Identifying Medical Personas in Social Media through DL

Pharmaceutical companies use social media platforms for two specific reasons – drug marketing or pharmacovigilance (monitoring the effects of drugs on patients). Both these endeavors require accurate identification. Drug companies need to be able to differentiate medical professionals from regular users for commercial and regulatory reasons. Similarly, drug companies need to ascertain whether a social…


Mixed language research: The key to making machines human?

Developed over thousands of years, our vast array of languages now helps us do more than simply communicate. They help us express emotions, signal our identities, and convey the nature of our relationships. A unique element of human communication is the phenomenon of code-switching or code- mixing. Prevalent in most multilingual and multicultural societies, code…


Intelligence from social list hashtags can power a more human search

Underneath the layer of factual information and numerical data is a deeper, more personal Internet. The online world comprises vast data and information resources and our search engines are adept at crawling through it and finding answers. But what if a user needs more than just a straightforward answer? What if the user needs insights…


The latest version of SMS Organizer reimagines mobile messaging

Machine learning and big data are revolutionizing the simplest of everyday applications and platforms. Perhaps the most conventional everyday platform is SMS. SMSes have been around since the days of the feature phone. Deeply rooted in traditional mobile computing, 800 million people use the platform daily. However, nearly 95% of these messages are spam or…

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Collaborating with IIIT-H to combat abusive language through deep learning

Winner of the Best Poster Presentation at World Wide Web (WWW) 2017 What happens when machines become a little too human?  In an attempt to learn from observing human interactions, what if a machine picks up and mimics the less savoury elements of our species? Misadventures in machine learning highlight an important problem, viz. the…