Smart chatbots are relegating the FAQs page to history

Whether you call them conversational agents, dialog systems, or chatbots, AI-powered bots that can hold human-like conversations are seeping into our everyday lives. Chatbots work well in a structured environment with a predetermined dataset. Answering simple questions, for example, would be a task a chatbot could excel at. Which is why chatbots are now replacing…


Identifying Medical Personas in Social Media through DL

Pharmaceutical companies use social media platforms for two specific reasons – drug marketing or pharmacovigilance (monitoring the effects of drugs on patients). Both these endeavors require accurate identification. Drug companies need to be able to differentiate medical professionals from regular users for commercial and regulatory reasons. Similarly, drug companies need to ascertain whether a social…


Mixed language research: The key to making machines human?

Developed over thousands of years, our vast array of languages now helps us do more than simply communicate. They help us express emotions, signal our identities, and convey the nature of our relationships. A unique element of human communication is the phenomenon of code-switching or code- mixing. Prevalent in most multilingual and multicultural societies, code…