Live Meeting Technical Support when viewing MSDN Webcasts


So some folks asked me how do you get in touch with technical support when you’re having technical issues.

Devin Caperoon from Microsoft Office Live Meeting support team, passed this onto Dean Andrews, who runs TechNet Webcasts. Dean in turn was kind enough to forward this to the rest of the team.

1.) Email the alias lmhelp@microsoft.com . However this alias does not have a set response time.

2.) Call Live Meeting technical support directly at 866.493.2825.

3.) Visit
http://main.placeware.com/support/index.cfm and clicking the “contact support” hyperlink.

I’m told that they respond directly to help requests from this link. I hope this information is helpful, please let me know if I can answer any questions.

George, MSDN Webcasts

Comments (4)

  1. Sudar says:

    What are the minimal hardwre requirements to join the live meeting? I must have missed this information :-(.

  2. System Requirements

    Please check the following system requirements to ensure your setup is able to run Live Meeting Conference Center.

    Live Meeting Conference Center System Requirements for Presenters and Audience Members

    Windows meeting client

    Microsoft® Windows® 98, NT4 SP6a, 2000 SP3, XP SP1

    166 MHz Pentium-based PC

    Microsoft® Internet Explorer 5.01 and higher, or Netscape® 7.x

    Microsoft® PowerPoint® 97, 2000, 2002, 2003 (for presenters)

    Browser meeting client

    PC users

    Microsoft Windows 98, NT4 SP6a, 2000 SP3, XP SP1

    Microsoft Internet Explorer 5.01 and higher, or Netscape 7.x

    Sun JVM 1.4 or JVMs preinstalled with the supported browsers

    Microsoft PowerPoint 97, 2000, 2002, 2003 (for presenters)

    Mac users

    Mac OS X 10.2

    Internet Explorer 5.x (non-SSL) or Safari 1.0 (SSL if connecting without a proxy)

    Solaris users

    Sun SPARCstation w/ Solaris 2.8, Solaris 2.9

    Netscape 7.x

    Memory, bandwidth, and display requirements

    64 MB RAM

    56Kb/sec

    800×600 pixels required (1024×768 recommended)

    Recording playback

    Live Meeting Replay format

    Windows Media Player 6.4, 7.0, 7.1, 9

    100Kb/sec

    Not supported on Mac

    Basic Recording format

    Windows Media Player 6.4 and higher, or Real Player G2 and higher

    100Kb/sec