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MSDN Newsgroup Support Boundary
In MSDN Managed Newsgroup, you may ask any question related to the development process. The supported newsgroups are for development products and .NET- related technologies. Common newsgroup postings include questions related to code and application development, interoperability with other Microsoft products, setup, installation, and debugging setup and questions.
our service doesn’t provide support on following issues:
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- Licensing issues.
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MSDN Managed Newsgroup support offering is for non-urgent issues where an initial response from the community or a Microsoft Support Engineer within 2 business day is acceptable. Please note that each follow up response may take approximately 2 business days as the support professional working with you may need further investigation to reach the most efficient resolution. The offering is not appropriate for situations that require urgent, real-time or phone-based interactions. Issues of this nature are best handled working with a dedicated Microsoft Support Engineer by contacting Microsoft Customer Support Services (CSS) at http://msdn.microsoft.com/en-us/subscriptions/aa948874.aspx.
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You are supposed to receive an initial reply in 2 business days for a new posting. The most possible reasons for failing this are:
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