MSDN Managed Newsgroup Support Service Introduction

  • Article

MSDN managed newsgroups are available in English to MSDN Universal, Enterprise, Professional, and Operating Systems subscribers to receive free technical support on select Microsoft technologies as well as to share ideas with other subscribers.

  • MSDN Newsgroup Support Boundary

In MSDN Managed Newsgroup, you may ask any question related to the development process. The supported newsgroups are for development products and .NET- related technologies. Common newsgroup postings include questions related to code and application development, interoperability with other Microsoft products, setup, installation, and debugging setup and questions.

 our service doesn’t provide support on following issues:

  • Debugging of source code itself, reading memory dumps or lab setup of complex scenarios.
  • Beta product and products that no longer have Extended support from MS.
  • Third party software or non-HCL hardware.
  • Resource Kit Utilities.
  • Licensing issues.
  • Non-English software or hardware.
  • Performance issues in a production environment.
  • MSDN Newsgroup Response Time 

MSDN Managed Newsgroup support offering is for non-urgent issues where an initial response from the community or a Microsoft Support Engineer within 2 business day is acceptable. Please note that each follow up response may take approximately 2 business days as the support professional working with you may need further investigation to reach the most efficient resolution. The offering is not appropriate for situations that require urgent, real-time or phone-based interactions. Issues of this nature are best handled working with a dedicated Microsoft Support Engineer by contacting Microsoft Customer Support Services (CSS) at https://msdn.microsoft.com/en-us/subscriptions/aa948874.aspx.

To get in-time notification for response, you may make use of our web client to set up email notification so that you can get email when there is somebody replied you. Please refer to the following link:
https://msdn.microsoft.com/subscriptions/managednewsgroups/#notifications.

You are supposed to receive an initial reply in 2 business days for a new posting. The most possible reasons for failing this are:

1. You didn’t post in a managed newsgroup.
To resolve this, you may check the full list of MSDN Managed Newsgroup List:
https://msdn.microsoft.com/subscriptions/managednewsgroups/list.aspx

2. Your account didn’t get registered correctly
Please submit a comment on MSDN Managed Newsgroup Contact Us web page:
https://support.microsoft.com/common/survey.aspx?scid=sw%3Ben%3B1296&showpage=1&ws=msdn&sd=msdn&pa=msdnw and our engineer will help you on it.

3. Your newsgroup reader didn't get latest update from our newsgroup.

Please browse with our web client: https://msdn.microsoft.com/subscriptions/managednewsgroups/