Subscriptions Downloads and Personalization issue resolved – Last Updated: 2008/10/04 @ 7:41pm PST

7:41pm ::  We have received notification from our Ops team that the failure on our servers has been fully corrected.  All functionality has been restored. 


1:36pm :: I'm seeing reports from users that things are coming back online.  Our operations team is still working on verifying the server, so you may see intermittent wonky behavior.

11:45am :: The downloads, product keys and personalization functionality of the Subscriptions system is currently offline.  The server that contains all of our data related to these functionalities experienced a catastrophic failure this morning. 

Normally we run in a mirrored configuration and would just have failed over, but we removed one of the servers from the mirror to upgrade it to SQL 2008 RTM - Murphy's Law at its sweetest. 

I'll update this thread as more information becomes available.

Chris - Subscriptions Dev Lead

Comments (9)

  1. joao says:

    i’ve logged in and it’s fixed for me! thanks!

  2. joao says:

    i wonder if the catastrophic failure affected the ISOs, EXEs… that we can download from MSDN. 🙁 Are they safe or they were damaged by the failure? 🙁

    [Chris responds: Nope — all files are safe (stored elsewhere).  This store just has the meta data about the files.  We have backups and other safeguards – so nothing will be lost. It just becomes a matter of how long to get things back up and running.  As I’ve reported elsewhere, the system was recovered and is being integrity checked by our ops people now.  It should be fully backup before too long.]

  3. John says:

    Hum, still having problems I’m afraid… when I try and get to my downloads and keys page I just get a Live error.

    [Chris responds: Everything is up and running at this point (as far as I am aware). If you still experience issues, please sign into the blog and privately mail me with your contact information.]

  4. Kiki says:

    I logged in and found out that only Windows Vista Home Basic and Home Basic N product keys are available.

    Would you please fix the problem?


    [Julie replied: Kiki – you can get to all Vista keys from the Product Keys list page. Use th link in the subnavigation. We do have a fix for this and will be deploying it later this week,] 


  5. bobby says:

    I can not seem to download anything right now I am doing something wrong what?

    [Chris responds: I just attempted a download and it worked correctly.  If you continue to experience issues, please sign into the blog and privately mail me via the link on my profile with your contact information.]

  6. Dennis says:

    The link so that I can register is not working on 10/22 or 10/23



    The Windows Live Network is unavailable from this site for one of the following reasons:

    This site may be experiencing a problem

    The site may not be a member of the Windows Live Network

    [Chris responds: This issue can be temporarily resolved by clearing your cookies, closing all browsers and trying again.  We have what we believe to be a final fix coming for this issue in the next couple of days].

  7. BOB says:

    When I tried to link to “Manage my subscriptions” I recive following text (see below), what has happening with my account ???

    This site may be experiencing a problem

    The site may not be a member of the Windows Live Network

    You can:

    You can sign in or sign up at other sites on the Windows Live Network, or try again later at this site.

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