Microsoft.Crm.Setup.Client.InstallPstAction failed

Yes after some testing, research and a great supportteam we have the answer to some
weird errors w
hen installing the Microsoft CRM client through GPO.

The following error occurs:

13:46:27| Info| Executing Install action: Microsoft.Crm.Setup.Client.ReleasePassAction
13:46:27| Info| Executing Install action: Microsoft.Crm.Setup.Client.DeleteHotFixesAction
13:46:27| Info| Executing Install action: Microsoft.Crm.Setup.Client.InstallPstAction
13:46:27| Error| AddAccessAllowedAce failed.(error = 1337) (permissions.cpp:CPermissions::CreateNewSd:353).
13:46:27| Error| System.Exception: Actie Microsoft.Crm.Setup.Client.InstallPstAction is mislukt. ---> System.Runtime.InteropServices.COMException (0x80070539): AddAccessAllowedAce failed.


The following workaround is available.
Create on your local box a “local group” or “local user” account called “INTERACTIVE”.

This can be done like this:

  1. Logon as Domain Admin or user with local admin privileges
  2. Goto Start -> System settings -> User accounts -> Tab Advanced  -> Advanced
  3. Now you can select creating a user account or a group account. If you select a group account, make sure that the local user is member of the group. 

Run the CRM client setup again.

Comments (14)
  1. Itfmike says:

    Great ! It works

  2. Mats says:

    The user already exists, it says, and if you use "net USER INTERACTIVE /DELETE" i get "The user name could not be found."

    Whats up?

  3. mennotk says:

    Mats, I think you read it wrong. You need to add a user INTERACTIBE, not delete it.

  4. AlanK says:

    He read fine and what he posted is true. User INTERACTIVE already exists in Vista at least…

  5. Matt says:

    The above worked for me!

  6. O Delmotte says:

    With an XP OS, it works

    Thanks a lot

  7. Jason says:

    what if it says the user already exists? please help

  8. Mervin says:

    Hi there were having the same problem with the Vista OS in a laptop. We tried running the fixmapi but it didn’t work. Will this procedure work in Vista.

    Any suggestions would be a great help. Thanks

  9. Mervin says:

    I mean will the above procedure will work for the smae error, "Action Microsoft.Crm.Setup.Client.InstallPstAction failed. LaunchOutlookInstallerProcess failed."


  10. As I wrote in Part 1 of this post, installing and configuring CRM client can be a real adventure I am

  11. As I wrote in Part 1 of this post, installing and configuring CRM client can be a real adventure I am

Comments are closed.

Skip to main content