Convergence 2008 - day 2: Business - drive or hold?

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Are you looking to drive business or hold on to what others do?

Are you the type who:

  • minimize loss
  • maintain status quo
  • or grow and evolve?

A lot of sessions inspire to do the last.

CRM à CRD
Participating in sessions on xRM and business value a.o. brings you to think of CRM in a broader view to development your customers businesses. Consider instead CRD - Customer Relationship Development - rather than Management their focus should be on widen and broaden their relations, at the same time intensifying efforts and co-operations.

With Microsoft CRM the users have the same strong platform for all relationship managements, processes and interaction capabilities, whether manual or automatic, through person interaction or self-service, the same great easy-to-use UI, seamless fit infrastructure, business process support and initiator, plus much more.

So, while Convergence '08 is comming to an end, I hope you all have gotten something valuable with you and in the months to come I will continue to bring cases of CRM-power.

See you in New Orleans!

Enjoy! :-)

Martin Houlberg Jensen
CRM Evangelist
Microsoft Dynamics CRM team