Why I love Chargebacks

There are two simple truths in IT and in life that should be considered: Technology infrastructure is not free… there is always a cost to someone somewhere. As long as something is free, there is no reason to limit or manage my use or consumption of it. If both of these are true, why is…

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No.

If you’re a good SharePoint Administrator, this should be your default answer for most requests that you receive. No, I’m not crazy, and yes, I’m serious. Don’t believe me? Let me ask some basic questions: What is the single most important job of any System Administrator? (Hint: It’s not installing the software.) Let me ask…

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Why you REALLY need a Service Level Agreement (SLA)

Many of my customers have a serious fear of defining service level agreements for SharePoint. The apparent belief is that SLAs are created by letting customers and senior management dream up lofty, unattainable goals that the system owners are then held accountable for. While this may be the unfortunate experience for some groups, it is…

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