Problem installing "Form Fill" add-in for Windows Live Toolbar

I like the Windows Live Toolbar, but one thing I miss from its predecessor, the Desktop Search Toolbar is auto form fill.  This allows you to capture stuff like your email address, mailing address, etc. in a password-protected file on your local machine and when the toolbar detects a web form, you can with a single button fill in those forms.

I found that with Windows Live Toolbar, you have to install the Form Fill button separately.  But trying to do that from the options dialog consistently failed with an obscure Windows Installer error.

I used to work closely with the Windows Installer team when I was the development manager for Office setup, so I know a bit about debugging failed Windows Installer installs.  The trick is to get a verbose log of the install.

I did this and found this error message in the log:

DEBUG: Error 2738:  Could not access VBScript runtime for custom action
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738. The arguments are: , ,
MSI (s) (6C:CC) [12:06:01:411]: Product: Form Fill (Windows Live Toolbar) -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738. The arguments are: , ,

Next step: Search the web for the text "Could not access VBScript runtime for custom action".  I found this post which points out that for some reason the VBScript runtime is not registered on Vista (I'm assuming this is probably a security thing to prevent scripts from being easily run). 

Sure enough, registering the VBScript.DLL did the trick and I now have Form Fill!

Comments (12)
  1. Windows Script custom actions should be avoided . They are difficult to debug, get blocked by virus scanners,

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  4. VE.Narayanan says:

    Expecting Guidance for installing Form Fill in ToolBar.


  6. Brian says:

    I read the foregoing with interest but nowhere can I see how to reinstall the form dill facility.

    Has anybody been successful?

  7. Steve says:

    i WOULD LIKE AN ANSWER ON HOW TO INSTALL form fill for windows live tool bar also. I have tried everything with no luck. If someone out there figured this out Please let me know.  THANK YOU TO WHOEVER IN ADVANCE

  8. Don Stagemyer says:

    I have windows live and the form fill however it will not let me change address or any thing else even the option or anything other will not open Thank you Don Stagemyer

    My e-mail address is

  9. Ellen says:

    I uninstalled the new toolbar and installed an older version of the Windows Live Toolbar at .  It took me a while to figure out how to uninstall the Window Live Toolbar so I could re-install the old version.  

    The best way I found was to open my Control Panel, then Add or Remove Program, then Windows Live Essentials, then select uninstall/remove, and then select toolbar. After you un-install the toolbar, download the old version from the link above.

    I hope this helps!

  10. Amber says:

    I try to install form fill bout it tells me a newer version is already installed on my computer.

  11. jerry says:

    download robo form, it’s free and it works better

  12. joyce says:

    Great Article. Thanks for the info. Does anyone know where I can find a blank "2010 NJ DoT NJ-W4, [1-10]" to fill out?

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