Hotfixes for Microsoft Dynamics CRM 4.0 – Where are they?

If you’re anything like me, you fight an issue for about four hours, throw your keyboard across the server room and finally give in and call Tech Support. And in about three minutes, the tech, says, ohh, yeah, that is a known issue. Have you applied HotFix XXXXX? And then at that point, I generally want to scream again. Why, because I could have saved about four hours of time if I knew a Hot Fix existed.

Well our friends in Tech Support have a SINGLE KB article that lists the currently available HotFixes for CRM 4.0. You can click here to see if your issue is currently resolved by a HotFix. You will need to have a PartnerSource login of course.

NOT Every installation needs to have a hotfix. A hotfix is intended to correct only the problem that is discussed in an associated Microsoft Knowledge Base article. (So if you don’t have the problem, you don’t need the HotFix.)  To obtain a hotfix, you will need to open a support incident and they will provide the HotFix to you if it is indeed the problem. 

Happy Consulting!

Comments (12)

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  2. A CRM Riff says:

    Sonoma Partners have announced that their new book ‘Working with Dynamics CRM 4.0’ will be available

  3. Sonoma Partners have announced that their new book 'Working with Dynamics CRM 4.0' will be available

  4. Robert Donnell says:

    Really!  MS has a fix for the problem and those people working on certification do not have access to fixes.

    Makes me feel real comfortable about how we treat our customers!

  5. Ben Vollmer says:


    Not sure I follow you. Almost every partner I know has access to PartnerSource or CustomerSource.

    This is standrd for EVERY Business Application I have ever worked with.

    HF’s are only applicable towards folks that need them. And you can get access to them easily.


  6. Will says:

    I wonder if there is also a place like this where we can file the bugs, issues or errors in the sdk/documentation?

  7. Will: You can log issues about the SDK/Documentation to the email address specified in the documentation.

    A place to log bugs offically would be great, but you can use the newsgroups or log a call with PSS.

    Ben: Seems this page doesn’t get updated. I see some hotfixes on

  8. Josh Hoper says:

    Larry Lentz describes an issue that happens right away with the 4.0 Outlook client. We experienced the same thing when upgrading.

    Hotfix 948045 is not listed on the KB page you mentioned. We had to submit a support request to get it. I wonder how often that KB gets refreshed.

  9. Ben Vollmer says:

    My Guess is about once a month. 🙂

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  11. Dissatisfied Customer says:

    I would like to say that I find it totally ridiculous that it is not possible for someone who legally has the CRM product to freely browse hotfixes and solutions for bugs in the product.

    Hey Microsoft, if you want to limit the ability of people to find solutions for product bugs and issues then take more time to write code and test products so that they don’t throw errors and kick people out, thereby having a consistently negative impact on production for your customers.

    Just a suggestion.