Renaming the Areas in Microsoft CRM

In my areas I cover, we use Microsoft CRM for a bunch of un orthodox uses. This includes things like Government Contractors, Not for Profits, etc. use CRM for tracking any number of things. As such the "module" areas we have defined do not work for them. So in Government Contracting the word "Sales" is a bad word.(They prefer Business Development) Many NFP's do not do "Sales" at all.

So what do you do? Rename the modules on the Wunderbar. You can also delete them, add additional, etc. For the sake of this little tutorial, lets just do a rename.

We are going to change Sales to Students to better reflect the fact that we are going to use CRM to track some student information.  

  • Browse to Settings | Customizations | Export Customizations
  • Export JUST the SiteMap by selecting "More Actions" then "Export Selected Customizations"
  • Open the XML File up in your favorite XML Editor. (I am here using FrontPage, but you could use NotePad, Visual Studio, etc.)
  • Look for: <Area Id="SFA" ResourceId="Area_Sales">

  • Change it to: <Area Id="SFA" ResourceId="Area_Sales" Title=”Students”>

  • Save the XML File
  • Import the XML File back into CRM
  • Publish changes

  • Refresh Browser

You now have a functional area called Students. 🙂


Happy Selling!!!!


This is documented, but I have had several partners ask for it. This is the cliff notes version. If you poke around the documentation, you can see you can control quite a bit from the SiteMap XML Export.

Comments (6)

  1. Ron says:


    Great stuff… Thanks!


  2. eyaron says:

    the problem is that doing that would not rename the "sales" at the entity level. so when you open a contact, you would still see "Sales" on the navbar as the group, and the renamed entities under – if you rename opportunity to something else – like referrals – then it would show up under "sales and not under the new "students" …

  3. Ben Vollmer says:

    You can do what you just described. It just takes more work than the 30 second blurb I dropped on the blog. The SDK has it all documented if you want to change EVERYTHING.

  4. My apologies in not getting this up sooner. I flew home on the red-eye on Wednesday night, drove from

  5. My apologies in not getting this up sooner. I flew home on the red-eye on Wednesday night, drove from

  6. Virgilio says:

    Is there a way we can track who edit an account or who exports the data into excel?

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