Some Pricing Data… Finally…

I get about three or four emails a day asking me for pricing… Here is the response from corporate from the CRM news letter you can subscribe to on PartnerSource.

Microsoft CRM 3.0 Pricing & Licensing Update – Sales Series (1 of 3)
December 1, 2005 11:00 am Pacific Standard Time, 60-90 minutes

Join this LiveMeeting to learn more of the details surrounding pricing and licensing of Microsoft CRM 3.0. We’ll be discussing items such as SKU Design & Pricing, External Connector, Software Assurance, Partner (NFR) Licensing, and much more which will ultimately help you guide your prospective and existing customers. Get ready for Microsoft CRM 3.0 as we go live on the December 1st price lists in Microsoft Volume Licensing. For more information and to register visit:

Comments (3)

  1. justinsb says:

    As you seem to be the only person around here to have even mentioned the CRM External Connector license, I thought you might be interested in my thoughts on it:,guid,4c26f496-369f-4301-b098-96d358718699.aspx

    Do you maybe know when the license is and is not required?  To me, it seems incredibly difficult to draw the line…

  2. Ben Vollmer says:


    The line isn’t gray at all. If you are exposing your CRM objects to the external world, you need to license that. Period. So it doesn’t make any difference if you are exposing KB articles or the whole account entity.

    The External Connector license (EC) can be purchased to enable access to your servers instead of buying individual CALs for external users. The EC license is purchased for every copy of the Windows server software that is accessible to the external user. An example of an external user is a person who is not an employee or similar personnel of the company or its affiliates.

    The line though can get interesting. Want to directly insert a lead into the CRM database? Needs an external connector.

    Insert that same lead into an XML file and then import that XML file into CRM on a scheduled, file creation or on demand basis. Require an external connector? Not in my opinion, but others I have talked to have opther opinions. 🙂

    Have a user import the XML file using a program on a scheduled, file creation or on demand basis. Requires an external connector? No.

    The external connector is probably my least favorite license type in CRM. The truth of the matter is that it is a valid license. If you are exposing CRM data to the internet or a mass of licenses you didn’t pay for, why not pay for the external connector?

    If you want more information, look at the External Connector pages for SharePoint and Windows. They will give you a much better feel for the type of licensing we where looking at when doing CRM.

    Getting rid of it is probably not an option as many people want to expose CRM data externally to partners and customers. 🙂