BI tools help Metro Bank create fans, not customers

Superior customer service sets Metro Bank apart, giving them the competitive advantage they need as the first high street bank to open in the UK in more than 100 years. That customer-first attitude shows in everything they do, such as being open seven days a week and staffing their round-the-clock call-centre service with people, not…

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3 questions every finance executive needs to be able to answer to stay competitive

Does your company’s business strategy drive its technology — or the other way around? That used to be a simple question. Until recently, IT assets were just tools – strategically no different from the paper and filing cabinets they replaced. Now the lines are starting to blur. Today’s IT isn’t just about productivity. It’s about…

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