Telefónica to improve communication and collaboration for employees worldwide using Microsoft cloud technologies

Leading telecommunications provider will deploy Microsoft Office 365 and Yammer as part of a strategic initiative utilizing IT for better business results and a competitive edge.

Telefónica, a leading provider of integrated communication solutions, will deploy Microsoft Office 365 and Yammer across its operating businesses to employees worldwide. These technologies are part of a global IT transformation strategy led by Phil Jordan, group chief information officer at Telefónica, to drive greater simplification, agility and cost reductions, which will strengthen and enhance the company’s core digital capabilities and global footprint.

With more than 130,000 employees in 24 countries, Telefónica is enabling and transforming the employee experience related to collaboration, providing a much faster, intuitive way with seamless digital integrated experience. Moving to Office 365 and Yammer also benefits Telefónica by allowing its people to develop new products and services for its customers and markets while spending less time on infrastructure support of collaboration services. The deployment is also expected to reduce the costs of collaboration services by up to 20 percent while supporting the company’s specific security and privacy requirements.

“Telefónica’s relationship and transformation journey with Microsoft has brought us to this very exciting milestone. Over the past 18 months, we have built very strong foundations and are now ready to move to the cloud,” said Adrian Steel, European production hub lead and global director at Telefónica. “Deploying Office 365 and Yammer is this next step in bringing our global workforce to the forefront of seamless communication and collaboration while still operating at the level of speed and execution we’re known for.”

“Companies are looking to bring people together across organisational silos and geographies to drive innovation and reduce costs,” said Kurt DelBene, president of Microsoft’s Office Division. “Moving to the cloud with Office 365 and Yammer makes it easier and faster to collaborate regardless of location or organisational structure. Telefónica is a great example of a forward-thinking organisation that understands how the cloud can power its business.”

Following a successful proof of concept carried out last year, Telefónica commenced initial deployments across Europe in April, which will later continue in Latin America. Microsoft Cloud Vantage Services will assist in delivering a complete migration to the cloud.

Steel, who oversaw the migration of 30,000 users to Microsoft Business Productivity Online Suite in a previous role, has seen firsthand the range of new capabilities added to Office 365. One such example is Yammer, which Telefónica is embracing for improved collaboration across geographies. In February, Microsoft announced Microsoft Translator integration within Yammer, allowing users to instantly translate Yammer conversations into their native languages.

“With operations in 24 countries spanning eight languages, we are looking forward to the ability to instantly translate conversations among our employees — a massive benefit for Telefónica,” Steel said. “By automatically converting conversations to a person’s native language, Yammer will help our people work more efficiently than ever and focus on delivering superior value to our customers. Other critical capabilities included unified communications via Microsoft Lync 2013 and cloud-based storage via SkyDrive Pro.”

More information about how organisations are turning to Microsoft technology is available in the Microsoft Customer Spotlight newsroom.

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