Free ebook: Windows 10 IT Pro Essentials Support Secrets

We’re pleased to announce the release of our newest free ebook, Windows 10 IT Pro Essentials Support Secrets (ISBN 9781509302802), by Ed Bott.





This ebook is for anyone whose responsibilities include training people to use Windows 10.

That group includes full-time professional trainers, of course, but it also includes IT pros and those brave souls who staff the help desk in corporations. Most of all, it includes the incredibly large population of people who have earned a reputation for being “the person who knows Windows.”

With that knowledge comes a seemingly endless stream of questions from friends, family, and coworkers. As Windows 10 moves into its second full year and begins to take over an increasing share of the installed base of PCs, many of those questions are going to begin “How do I…”

That’s where this ebook comes in. My goal here is to introduce the building blocks of Windows 10 to you in a way that can help you answer those questions quickly. It also offers the kind of information you need to go one step further, offering the kind of extended details about how Windows 10 works that might, just might, answer that next question before it’s even asked.

I’m grateful to the developers and designers at Microsoft who are building Windows 10, for giving me an operating system that’s fun to write about. I’d also like to thank Microsoft Press, which gave me complete editorial independence for this project. Every word in this book comes from my personal experience. I hope you find it useful.

I encourage you to share your feedback about this book directly with me. Email your comments to me at

Ed Bott
July 7, 2016

About the author

Ed Bott is an award-winning technology journalist and author who has been writing about Microsoft technologies for more than two decades. He is the author of more than 25 books on Microsoft Windows and Office, including Windows 10 Inside Out (Microsoft Press, 2015) and writes regularly about technology for The Ed Bott Report at ZDNet.

Comments (141)
  1. Mim Ahmed says:

    Super Book . Every Windows 10 lovers must have this Book .

    1. David P. says:

      So true, if you love W10, get the book

  2. C. Mason Hamilton says:


  3. Alonzo says:

    Great, Thank You, nice reference book.

  4. Thank you v3rry much.fon the ongoing resources; I find them to be essential as we progress down our various paths. Again* thanks.,.

  5. Kurre Halvardsson says:

    After using it I will post comments now just download the PDF.

  6. Thanks, it looks great. I’m sure I can learn more from it and with it.

  7. samtalkback says:

    “Our distant ancestors painted pictures on the walls of their caves. Modern humans can be considerably
    more creative in the way we decorate the displays we stare at for much of the day, but the impulse is the same: to create a comfortable, familiar environment”…In short, we do not need to go through all that again, Windows 10 apps does it all. As they say “a journey of a thousand miles begins with one step” Kudos to the Ed Butt and Microsoft family for coming this far. Nice one!

  8. Tim Lee says:

    Thanks a lot!

  9. kenan says:

    Seni seviyorum Microsoft.

  10. Tomislav Cosic says:


  11. I have always enjoyed Ed Bott’s books on Microsoft products since the mid 90s, and he has never disappointed me. Keep doing the great work that you are doing!

  12. Jorge Barcellos says:


  13. Pedro Garrido says:


  14. ANDRE PAGE says:

    Waiting to get it

  15. Tony Morrissey says:

    Does it tell us how to extend the free W10 Upgrade offer ^^

    1. Re: Tony Morrissey

      I also tried to update from 8.1 to 10.
      First downloaded the ISO & burned it to DVD.
      This failed.

      Then tried running the update by clicking on the free update that I didn’t do until July 29, 2016.
      This also failed without any message other than the update had failed. Gave up late on 7/29.
      Now my Windows 8.1 is running much slower.

      Can I get a replacement for the ISO file that I downloaded & ran before the deadline?
      Or find out how to fix 8.1 after the Win 10 updates failed?

      1. Etienne Kossenko says:

        Try to creat bootable USB Media from ISO file using Windows 7 image download tool than boot from and try the Upgrade again. if failed do clean install und try to activate with your Windoes 8 serial number
        Good luck

  16. bob says:

    thanks. nice book

  17. Hugo Rengifo says:

    It would be interesting that this book were translated to the spanish

  18. TheUnnamed says:

    Thanks. What I am still missing is a book about windows 10 that reflects the Windows 7 Resource Kit Book. That was an awesome ‘in depth’ book that has so far not been reached by any Win10 book by Microsoft Press.

  19. OmarPlastina says:

    Muchas Gracias!!!

  20. Conn Clissmann says:

    As this is aimed at an “IT Pro” audience one year into Win10’s launch, I feel it lacks the technical information I would have expected. An average IT Pro should be able to change desktop backgrounds and configure Windows Defender by now. When we get to the meat by Chapter 8 (Troubleshooting and recovery) we are on page 105 and then have only 9 pages of an introduction, including one on how to reset the PC – not what the average user wants as a solution. I would recommend this book to those who have never used Win10 and have had limited experience in working with previous version – perhaps jumping in from XP for the first time. IT Pros will, in my view, get best use from this eBook by providing it to such users. I, like another who left an earlier comment, would welcome a technical book on how Win10 “ticks” so that we can delve below the veneer and provide support to help users keep their valued PC working.

    1. SumnerJAS says:

      Ditto. I have not seen very much technical support works written for the advanced desktop support specialist like myself . Mind you that nothing has really changed just moved around, shuffled puzzle pieces. Maybe more poweshell scripting for those that need to clean up tiles and more regedit how to do’s .

      We are looking for the Second or.Next Level Resource and Management Book for a Domain Work Environment..


      Jason Sumner
      Senior IT Specialist

  21. Emilio Moreno says:


  22. Andre says:

    Did You have it in different languages ?

  23. Thanks, Long overdue but better late than never!!!!!!!!

  24. Rico says:

    Thank you Im on Windows 10

  25. Tim says:

    How do you get a free ebook i would like one

    1. Tim says:

      O you can download the book thank you

  26. Henri Delsaux says:

    Exceptional product must have very good knowledges to have also the abilities to well-trained people, thank You!
    Yours since 1987.

  27. Tabsman says:

    Thanks. Great book.

  28. Maurice J Mandeville says:

    Thank You. I always enjoy these informative e books.

  29. Nikolaou Athanasios says:

    Good work.
    Keep working for the next innovative book of windows 10.
    Thank you very much.

  30. Sergio Cruz says:

    Sounds interesting verse a trial an error method to learn Windows 10. As a Information Technology Consultant I’ve solved a lot of problems although when a new system comes out (i.e. Windows 10) Its all about getting to know the system all over again.

    Thank you for the eBook.

  31. Benny says:

    Thanks a lot!

  32. mario says:

    Very good idea, congratulations

  33. Jim Yorty says:


  34. Julio Milomes says:


  35. Mark Drew says:

    Much appreciated, thank you.

  36. Devon Davison says:

    Thanks Ed! I’ve just downloaded the white paper eBook you wrote. Since it appears you answer email comments Please give me some help on how to restore sound in windows 10. I’ve tried everything I can imagine and research but can’t restore sound once its removed by a Windows upgrade. Point me in a direction that will guide me please, thanks!

  37. Sheryl Landry says:

    I need training for windows 10, I do not have a website.

  38. P.Korn says:

    Thank you ….

  39. zvonko says:

    Thanks !

  40. Jorge Umeki says:

    Thanks …. great help for us

  41. Greg Anderson says:

    Thanks much!

  42. Martin Rangarirayi says:

    Thanks in advance though I just downloaded the ebook. Will definitely post my comments as well as rate the magazine interface.
    The pen is mightier than the sword.

  43. Marko says:


  44. Bobside says:

    Hello the world

  45. Bobside says:

    Thank you

  46. Spudgunner says:

    Thank you.

  47. Yasin says:

    Thank You

  48. MarcBorowczak says:

    Thank You!

  49. Michael Revere Sr. says:


  50. Marcelo Gentile says:

    Thank you very much!!!!

  51. Barry Mitchell says:

    Secret! What secret, this book is revelations to all who reads.

  52. Chuck Parks says:

    Thank you! Very well organized & great info!

  53. Ruben V Rivera says:

    Very good resource. Thank you!

  54. Vasile says:

    Thank you for the eBook.

  55. Thank you so much!!

  56. Thomas Kosharek says:

    This makes every amateur a pro.
    Every pro a wizard of Windows10

  57. Peter Clancy says:

    Thanks for your help.

  58. angie says:

    Muchas Gracias

  59. Orlin Kunchev says:

    Thanks for the book, I will enjoy it 🙂

  60. Dennis Patrick says:


  61. Ernie says:

    Thank you! I have not evaluated it at this time so I have no comment.

  62. Carlos Pacheco says:

    Thanks for the Book

  63. j. Andersen says:

    Thanks, everybody needs a good referencebook

  64. Mark Orzechowski says:

    Thanks, it is nice of you.

  65. Gilbert Mella says:

    I downloaded the standard PDF file to my iPhone and wanted to send it to my NAS, but can’t find it. Anybody knows where the iPhone stores downloaded files?


    1. Etienne Kossenko says:

      probably in Pictures normaly you can save this art of files in Iclouf drive.
      you may like to try File Explorer
      Tree Version can save your Files Wherewe you whant NAS, Dropboxm or local
      Have a siccess

  66. Newbie says:

    Good reference and learning material.

  67. Mark Rees says:

    Hi, the mobile version seems to be missing the last couple of pages on the reset command Reset.

  68. Fisico says:

    Thanks you very much

  69. Kamil says:


  70. Jose says:

    very useful

  71. Jared Lieberman says:

    I really know Windows Office and others I would love working for Microsoft when I get older

  72. Frank Gonzales says:

    I found this a very interesting read. Thank you.

  73. Mark Bradshaw says:

    Thanks – A brilliant read !!!

  74. lloyd says:

    I will wait for the Kindle format

  75. Sam says:

    Thanks for ebook.It will great refence book.

  76. Sam says:

    Thanks..Ed. It will be an excellent reference book.

  77. Duyen says:


  78. Awesome book.

  79. Hanks Chen says:

    Thank you very much. Thumbs up!

  80. Thanh Son says:

    thanks a lot

  81. Muhammad Hafeez says:


  82. Josh Frusengladje says:

    The last time I flawlessly upgraded a computer to a new “Operating System” was MS-DOS 6.22. After that, MS introduced the “Windows Registry” and ever since there was no way to put a new OS on an old computer without weeks of grief. It was a match to the death between PnP in one corner and a gaggle of incompatible printers, drivers, modems, scanners, mice, keyboards, internet configurations. I don’t quote the bible much, because I first would have to read it, but that thing about “don’t put new wine into old pipes, put new wine into new pipes” does seemingly give good advice about computer Operating Systems. I’ll keep Windows 7 until it dies. If I want grief, I go to a funeral instead. Plus there’s free ham. If I had Win 10, on a new computer, I would thank Ed Bott for writing this book. Because he is usually more right than Microsoft itself.

  83. Elisha Mabunda says:

    Thanks Ed Bott
    This is something that I needed. Keep it up

  84. Billy Ford says:

    Thank you for the book… Great Book

  85. Sattik Sabyosachi Ghosh says:

    I loved the book. I am also an user of Windows 10. I also enjoy using Windows 10. I recommend that every Windows 10 users and also lovers should have this book. 🙂

  86. kintu Hassim says:

    thank you

  87. Charles Rapelyea says:

    I’m an IT Technician at Hillsborough Community College in Tampa Florida
    Great opportunity. Thanks

  88. Doru says:

    Thanks a lot!

  89. Kevin Jaciel Gomez Rodriguez says:

    Un libro muy bueno e interesante

  90. Shah Alam says:

    Many thanks. As yet I’ve only scanned the book after downloading but even this cursory glance confirms that it’s a very well-done effort. And indeed I am obliged for giving it free.

  91. MOHAMED OWEN says:

    Thanks Microsoft i love you 😍
    Windows 10 is very good
    Microsoft no. 1 only 😀😊

  92. Harold W Barnes says:

    I look forward to those things which help me know more about my favorite program.

  93. Naweed Nizam says:

    Thank you soooo much I really Loving it.Super Book . Every Windows 10 lovers must have this Book .I have always enjoyed Ed Bott’s books on Microsoft products since the mid 90s, and he has never disappointed me. Keep doing the great work that you are doing!Thank you for the eBook.I am also an user of Windows 10. I also enjoy using Windows 10. I recommend that every Windows 10 users and also lovers should have this book. 🙂Thanks Microsoft i love you 😍
    Windows 10 is very good
    Microsoft no. 1 only 😀😊

  94. ARIVAZHAGAN V P says:


  95. Hatem Salem says:

    waw so good I feel good

  96. Kevin says:


  97. GERARD ATSUTSE says:

    Thanks for the references

  98. Mika Mäkinen says:

    THX Microsoft, useful book and WIN 10 👍

  99. Americo G. says:

    Thanks for a lot

  100. Cesar Aparicio says:


  101. JC Monsour says:

    Thank You for my future learning experience.

  102. The greate book in Windows 10 history development.

  103. H.Monk says:

    Useful thorough reference. Reminds me of back in the day (mid 80s) when software came with extensive user manuals.

  104. Zhao Xiaoqi says:

    great thanks

  105. Abdul Rauf says:

    I hope it will be nice addition to my library.

  106. Wallace says:

    Muchas Gracias, creo que hacía falta algo como ésto debido a la rapidez con la que son lanzadas las nuevas versiones de software, no da el tiempo suficiente para informarse bien :P.

  107. Chengfa says:

    super book.Thank you.

    1. xgqfrms says:

      not too bad!

  108. xgqfrms says:

    great job for people who like to share windows 10!

  109. Robert Ronoh says:

    Thank you

  110. Giovanni says:

    great! really very useful

  111. keiko yonamine says:

    Idon’t know english verywell.

  112. Tracy Alford says:

    Thank you Very MUCH…

  113. Simon Fish says:

    The standard PDF download option @ failed to download on 2 occassions. Starting to become a regular issue with MS these days 🙁

  114. very useful book, great tips and advices for sysadmins !

  115. Grammy2D says:

    Looking forward to reading and understanding Windows 10. Since I am not working anymore, I still get phone calls from friends and family members asking questions. Thanks for making this available.

  116. Nivolsd says:

    Thank you so much

  117. Sajid Khan says:

    Very Helpful, Many Thanks to Microsoft.

  118. Cristiano Eugênio says:

    São gratuitos

  119. Frank Lam says:

    It sounds great, thank you.

  120. David Hood says:

    kindle version peep please…

  121. libing says:

    ebook for windows 10 is a book I want to read for a long time. english edition present its original style. Ed Bott is famous for his books.
    through this book . it must be useful for my job.

  122. RabanePaco says:

    Looking at the table of contents, nothing more as you can find in any introductory book

  123. Kathleen says:


  124. Luis Everardo says:

    In the Microsoft Virtual Academy course, “Windows 10 IT Pro Essentials Support Secrets,” Ed tells us about the Windows Button+X shortcut to the Power Users menu. Thanks!

  125. Charlie Bloomer says:

    Great Information, Thank You!

  126. Dale Burke says:

    Thanks for the e-book!!

  127. Aaron John says:

    Thanks, Kim Spilker, knowing that Ed Bott published a free ebook related to Windows 10 IT Pro Essentials Support Secrets. I love to read every publication on Microsoft product of Ed Bott. I am a windows lover and definitely, I want this. Could you share the Pdf link, from where we can download it? it seems to very helpful to me and others.

  128. dlwilson88 says:

    Thanks for the free copy.

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