Friends, remember last week we described how we review Amazon reviews every week as a team to hear from you? This week we’ve discovered, thanks to your feedback, that the URLs listed in our recent books can be confusing. This post explains what’s going on.
Let’s look at an example from a recent title, Microsoft PowerPoint 2010 Step by Step. In the “Using the Practice Files” section at the front of the book, we say that the book’s practice files can be downloaded via the following URL:
This link works, but here’s the rub: the font used in the book makes the capital I (the letter between H and J) in Id look like a lowercase l (the letter between k and m). If you type l for I there, the link does not work. Please note that both capital ID and lowercase id work in the URL. Going forward, we will print the URLs with lowercase id to avoid this problem.
So, if you’ve had any trouble downloading practice files or companion content for any of our recent titles, we ask that you try the URL again, making sure to type ID or id (or even Id or iD—just don’t use l, the letter between k and m).
We very much regret the trouble and delay we’ve caused you.