RTM’d today: MCITP Self-Paced Training Kit (Exam 70-685): Windows 7 Enterprise Desktop Support Technician
Tony Northrup and J.C. Mackin’s new Traininig Kit has gone to the printer! MCITP Self-Paced Training Kit (Exam 70-685): Windows 7 Enterprise Desktop Support Technician contains nine chapters and six appendices:
Chapter 1 Troubleshooting Hardware Failures 1
Chapter 2 Networking 49
Chapter 3 Printers 105
Chapter 4 Security 129
Chapter 5 Protecting Client Systems 193
Chapter 6 Understanding and Troubleshooting Remote Access Connections 221
Chapter 7 Updates 269
Chapter 8 Performance 295
Chapter 9 Troubleshooting Software Issues 339
Appendix A: Configuring Windows Firewall 371
Appendix B: Managing User Files and Settings 395
Appendix C: Configuring Startup and Troubleshooting Startup Issues 439
Appendix D: Troubleshooting Hardware, Driver, and Disk Issues 491
Appendix E: Troubleshooting Network Issues 533
Appendix F: Troubleshooting Stop Messages 597
This training kit is designed for IT support personnel who support Windows 7 at the Tier 1 or
Tier 2 level in a wide range of environments and who plan to take the Microsoft Certified
Information Technology Professional (MCITP) exam 70-685. We assume that before you begin
using this kit you have a solid foundation-level understanding of Microsoft Windows client
operating systems and common Internet technologies. The Preparation Guide for Exam 70-685
is available at https://www.microsoft.com/learning/en/us/exam.aspx?ID=70-685.
We’ll post extended excerpts from the Training Kit when it’s available in a couple of weeks.