Statement of Direction for Microsoft Dynamics CRM

This document outlines the future direction of Microsoft Dynamics CRM through to the next major release, Microsoft Dynamics CRM “V.Next” (updated July 2009).   Note that this document is intended to be periodically updated as details are developed and it is not intended to be a detailed specification as items may change or be dropped…


Microsoft ROI Support Center

Visit the Microsoft ROI support center for Microsoft partners and sales reps. Scroll down to find the latest tools, research, and training to help you develop a credible business case and prove the ROI of Microsoft products. Just right click and download the documents.   Link.


Mobile Express for Microsoft Dynamics CRM

Mobile Express for Microsoft Dynamics CRM gives users access to Microsoft Dynamics CRM data through a Web browser on a mobile device. Mobile Express for Microsoft Dynamics CRM is installed on the server, not on the mobile device, and is configured in the Settings area of Microsoft Dynamics CRM.   Link.


Sure Step is Now Available to All Microsoft Dynamics Partners

Doug Kennedy, Vice President Dynamics Partner Team, announced the availability of Microsoft Dynamics Sure Step today to all Dynamics partners – as part of the Worldwide Partner Conference Dynamics Keynote in New Orleans. Starting July 13, 2009, Sure Step is available to all Dynamics partners  to help drive increased partner productivity, better partner collaboration and…


Business Productivity Workflow Tools for Microsoft Dynamics CRM

The Business Productivity Workflow Tools Accelerator provides additional workflow step actions for customers to configure their workflow processes. Each custom action provides additional capabilities around string handling, mathematical functions and HTML hyperlink creation. Once this accelerator is installed workflow designers within Microsoft Dynamics CRM have more flexibility in terms of the processes they can manage…


Agent Communications Panel for Microsoft Dynamics CRM 4.0

Agent Communications Panel enables agents to manage their communications (make calls, receive calls, conference, and chat) from their Microsoft Dynamics CRM system.   The Agent Communications Panel for Microsoft Dynamics CRM 4.0 is an application add-in to Microsoft Dynamics CRM 4.0. It works with Microsoft Dynamics CRM and Microsoft Office Communications Server 2007 R2, and…


Microsoft Dynamics CRM 4.0 Virtual PC Image (April 2009)

The Microsoft Dynamics CRM 4.0  Virtual PC image contains a full installation of Microsoft Dynamics CRM 4.0. The VPC will stop working on August 2010. There are several demonstration scripts posted on the same page. Link.


International portal for Microsoft Dynamics resource sharing

We are happy to drive your attention to an international portal for resource sharing, where partners can share Microsoft Dynamics resources and other Microsoft consultants and engineers.   Solutions: – If you have qualified employees who are not 100% occupied, rent then to another partner and profit from the situation – Do you have too…


How Microsoft Dynamics Helps Customers Save Money

Without a doubt, the current economic situation is a topic that is on your mind and your customers’ minds.  The one question that is consistently being asked by our customers is, “How can Microsoft help save our company money?”  Microsoft Dynamics solutions can help save customers money and we encourage you to be proactive in…