Set Up Shared Mailboxes in Office 365


Set Up Shared Mailboxes in Office 365

A shared mailbox is a mailbox that multiple users can open to read and send e-mail messages. Shared mailboxes allow a group of users to view and send e-mail from a common mailbox. They also allow users to share a common calendar, so they can schedule and view vacation time or work shifts. You can’t log into a shared mailbox directly using Outlook or Outlook Web App. You must first be granted permissions to the shared mailbox, and then you access it using Outlook or Outlook Web App. You don’t need to assign licenses to shared mailboxes, except when they are over their storage quota of 10 gigabytes (GB).

If you’re using Office 365 Enterprise, Business Premium or Business Essentials, check out Create and use shared mailboxes in Office 365 for the steps.

If you’re using Office 365 Small Business, check out Create and use shared mailboxes in Office 365 for Small Business.

Comments (7)

  1. Karl Schroll says:

    I followed these procedures and got a shared mailbox set up, and the allowed users can open it from Outlook and it is displayed with its own inbox, deleted items, drafts, outbox, junk e-mail and sent items folders.  However, incoming mail addressed to this shared mailbox does not show up in the shared mailbox inbox — it shows up in the user's inbox.  Did I set this up wrong, or is this expected behavior?

  2. Himankini says:

    It should send the mails to the Shared Mailboxes if addressed to it. This is an unexpected behavior.

  3. Larsa says:

    How do i connect to the Shared Mailbox in outlook 2010?

  4. Will says:

    In my company we have two domain names.  I am an admin for o365 and I have an account of myname@company1.com    I'm wanting to setup a shared mailbox of service@company2.com, but when I setup using the above commands it always defaults to company1.  Is there a command that will let me change the domain name on the mailbox?

  5. egle says:

    How do I use shared mailbox and  calendar on mobile phone?

  6. Sandeep says:

    Does required to assign office365 license ?

  7. Richard001 says:

    You're a master. You saved my day. I would like to marry you!!!! Thaaaaanksss.