Office 2010 technical support articles
In this article
announced the availability of Office 2010 for our business customers. You can find help and support for Office 2010 from the Office 2010 support center .
To help our technical customers who are keen to get familiar with common questions and problems users have been discussing about Office, here is a FULL list of technical knowledge base articles which have been created, or updated in preparation for the Office 2010 business launch…
Access
An error occurred during client rendering error message when you refresh an Access 2010 report page that is located on a server
In Access 2010, the Expression Builder does not display a database's user-defined functions in the Functions node of Expression Elements
No records are returned when you run a query after you disconnect from the network in Access 2010
Some settings for the Visual Basic Editor that you enabled in an earlier version of an Office application are disabled in Office 2010
The configuration process takes a long time when you start Access 2010
The ID field is increment by one every time that you add a field to a new table in Datasheet view in Access 2007 or in Access 2010
The screen-tip text of a URL in a hyperlink field in an Access 2010 database is removed automatically after you publish the database
The time data that you enter in an Access 2010 form control displays the date 1/1/1900 on an Access 2010 client
Unexpected behavior occurs when you perform certain calculations against a field or a column in a published Access 2010 Web database
You cannot copy and paste a lookup field in a datasheet in Access 2010
You cannot publish an Access 2010 database that passes the Web compatibility check
You receive an incorrect error message when you publish an Access 2010 database that passes the Web Compatibility check
Excel
Cannot use keyboard shortcuts to select ranges in RefEdit control in Excel
Chart trendline formula is inaccurate in Excel
Error message in Excel Services 2010 when you refresh a workbook that uses an .odc file as a data connection: "An error has occurred."
Floating-point arithmetic may give inaccurate results in Excel
How to correct rounding errors in floating-point arithmetic
Sparklines are not filled in the new cells that correspond to extended ranges in Excel 2010
FAST
A privilege that the service requires to function properly does not exist in the service account configuration error message in FAST Search Server 2010 for SharePoint
Error message when you use PowerShell cmdlets to try to access managed properties in FAST Search Server 2010 for SharePoint: "Failed to communicate with the WCF service"
The number of successfully crawled documents does not match the number of documents that are in a content collection in FAST Search Server 2010 for SharePoint
When you issue an Index Reset, the reset does not remove documents from the FAST Search Server 2010 Index
Frontpage
The UnsupportedSQLServerVersion rule in Pre-Upgrade Checker for Windows SharePoint Services 3.0 warns you about SQL Server versions that are running with incompatible architecture or about unresponsive databases
InfoPath
A code event listener code for a Person/Group Picker control on an InfoPath 2010 form is not triggered when the control value is changed
InfoPath 2010 does not appear as a shared add-in in Visual Studio 2008 or in Visual Studio 2010
InfoPath 2010 functionality is not available when you create a new site collection in SharePoint
InfoPath Form Web Part page stops responding when you try to use a control on the Web Part on a page of a SharePoint 2010-hosted Web site
Schema validation found non-datatype errors error message when you try to open an InfoPath Form Web Part on an external list on a SharePoint 2010 server
Search failed error message when you try to search the local help documents in Visual Studio Tools for Applications that is integrated in InfoPath Designer 2010
System.Runtime.InteropServices.COMException (0x80040154) error message when you add a FormControl control to a Windows Forms project in Visual Studio together with the 64-bit version of InfoPath 2010
When you connect to a Web service by using an InfoPath 2010 form that contains sandboxed code, the data that is returned is incorrect, or you receive an error message
You receive an error message that states that the site template is missing when you create a new site template in SharePoint Server 2010 or in SharePoint Foundation 2010
Office
Business Connectivity Services (BCS) features in the Office 2010 client and SharePoint 2010 SKUs
Defragment the hard disk drive to improve the performance of Groove
Description of Groove communications and Transmission Control Protocol (TCP) port 2492
Description of the versions of Office that are supported on Windows Vista
Error 1919. Error configuring ODBC data source error messages when you run the Setup program for Office
Error message in Microsoft Office 2010: "Office has detected a problem with this file"
Error message when you save a macro-enabled spreadsheet in the "Excel 97 - 2003 Workbook" file format in Excel Starter 2010: "Uninitialized ActiveX controls cannot be transferred to the selected file format"
Error message when you try to start a 2007 Office program within a Terminal Server client session: "This copy of Microsoft Office cannot be used on Terminal Server"
Error message when you try to start Groove: "Error opening binary file store database"
How Groove 2007 uses Groove servers
How to customize Office for Terminal Services
How to determine which version of a 2007 Office product is installed
How to disable hyperlink warning messages in 2007 Office programs
How to obtain the latest service pack for the 2007 Office suite
How to suppress or display a warning message when users try to save a file in OpenDocument Format (ODF) in Office 2010 or the 2007 Office suite Service Pack 2
How to try to recover if you accidentally delete a folder that is synchronized by a Groove File Sharing (GFS) workspace
Information about synchronization alerts in Groove
Information about the ability to uninstall Office updates
Installation fails, and you receive an error message when you try to install a 2007 Office suite or program, or an Office 2010 suite or program by double-clicking an .msi file: "Error 1713" or "MSI Error 41"
Microsoft Office 2010 Upload Center opens the wrong file on a SharePoint Server or Foundation library
The "Show customer submitted Office.com content" option does not work in an Office 2010 application
The 2010 Office system KMS host does not work on the original release of Windows Server 2008
The Business Connectivity Services (BCS) client solution does not work when the BCS client cache is corrupted
This 64-bit product may not be installed with Microsoft Office Click-to-Run Error message when you try to install a 64-bit version of Office 2010
When you click a hyperlink to an Adobe Acrobat PDF file in an Office document, Adobe Acrobat Reader starts and then closes without opening the PDF file
When you start a 2010 Office system application in a volume license environment, the application stops responding
You receive an error message when you try to install the PowerPivot add-in on a computer that is running Windows Vista SP1 or Windows Server 2008
Your beta software has expired error message when you try to start an Office 2010 application
Outlook
A new feature is available that enables Outlook 2007 to use DNS Service Location (SRV) records to locate the Exchange Autodiscover service
Administering the offline address book in Outlook 2003 and Outlook 2007
An inline image in an e-mail message is displayed as an attachment when you open the message in Outlook 2010
Attachments remain in the Outlook Secure Temporary File folder when you exit Outlook 2003 or Outlook 2007
Contact information does not appear in the address book in Outlook
Description of the AutoArchive feature in Outlook 2007 and in Outlook 2003
Direct Booking does not successfully book a resource in Outlook 2010
E-mail messages are not automatically sent or received at startup in Outlook
Error message when you start Outlook 2007 to configure an Exchange 2003 mailbox if the AutoDiscover\'ZeroConfigExchange' policy is set: "The connection to Microsoft Exchange is unavailable"
Error message when you start Outlook: "Unable to open the Outlook window," "No profile has been created," or "The list of Profiles cannot be loaded"
Error message when you try to open or save an e-mail attachment in Outlook: "Cannot create file"
Error message when you try to synchronize a Windows Live Hotmail account in Outlook 2007 or in Outlook 2003: "Error 3212. Unable to connect" or "Error 4101. Unable to connect"
Error messages when you try to connect Outlook 2007 to Exchange Server: "The action cannot be completed" or "Your Microsoft Exchange Server is unavailable" or "Cannot start Microsoft Office Outlook"
Format information and data inserted by a WordArt object or an Equation object is lost in an Outlook item that is created by a Business Connectivity Services solution in Outlook 2010
How to compact PST and OST files to eliminate deleted item space in Outlook
How to configure how the Offline Address Book is downloaded when you use Outlook in Cached Exchange Mode
How to configure Internet e-mail accounts in Outlook
How to configure Outlook to block additional attachment file name extensions
How to configure Outlook to receive e-mail messages from an IMAP server
How to configure the size limit for both (.pst) and (.ost) files in Outlook 2007 and in Outlook 2003
How to create a distribution list from your contacts in Outlook
How to create a script for the Rules Wizard in Outlook
How to create an E-mail Message template or an E-mail Message form in Outlook
How to create and configure an e-mail profile in Outlook 2010, Outlook 2007, and Outlook 2003
How to delete corrupted and hidden rules from a single mailbox in Outlook 2003
How to emulate the Out of Office Assistant in Microsoft Outlook
How to enable transport logging in Outlook
How to find and run the Inbox Repair tool in Outlook
How to import .nk2 files into Outlook 2010
How to import and export text data by using Outlook
How to import contacts into Outlook from Excel
How to import your Personal Address Book to Outlook 2007
How to manage a .pst file for two different computers in Outlook
How to manage multiple Exchange mailbox accounts in Outlook
How to move your personal folders (.pst) file in Outlook
How to remove duplicate imported items in Outlook
How to reset the nickname and the automatic completion caches in Outlook
How to restore the Envelope icon in the notification area in Outlook
How to reveal the Bcc box in Outlook
How to share contacts between Outlook profiles
How to start Outlook in a minimized state
How to troubleshoot missing and duplicate appointments in Outlook
How to troubleshoot Outlook when you cannot send or receive e-mail
How to troubleshoot synchronization problems when you synchronize your Exchange Server mailbox with your .ost file in Outlook
How to upgrade from Outlook Express to Outlook
How to upgrade from Outlook Express to Outlook 2007, to Outlook 2003, or to Outlook 2002
How to use Telnet to test an Internet Mail Connection
How to use the Internet Free/Busy feature in Outlook
How to use the Out of Office Assistant in Outlook
How to use the RPC Ping utility to troubleshoot connectivity issues with the Exchange over the Internet feature in Outlook 2007 and in Outlook 2003
How to use the vCard feature in Outlook
How to use vCalendar in Outlook
How to view all e-mail messages in plain text format
Information About the Safe Senders Option in Outlook
Instant Search is disabled in Outlook 2007 after a Click-to-Run installation of Outlook 2010 is installed in a side-by-side configuration
It takes much longer than expected to download an e-mail message from a POP3 server in Outlook 2007
Non-delivery notification "Your message did not reach some or all of the intended recipients" sending e-mail to contacts
Outlook Express and Outlook repeatedly prompt you for your password when you check messages on an Exchange Server-based computer
Outlook may stop responding after you install Office XP on a computer that has Office 2003 installed
Some applications are incompatible with a Click-to-Run installation of Outlook 2010
Some formatting is displayed incorrectly when you preview an Office Word document that is attached to an e-mail message in Office Outlook 2007 or in Outlook 2010
Some rules are disabled, and you receive an error message when you try to enable them after you upgrade to Outlook 2007 or to Outlook 2003
The "From" field in Outlook 2010 unexpectedly displays "Microsoft Exchange" or "Microsoft Exchange Server"
The .pst file has a different format and folder size limit in Outlook 2007 and in Outlook 2003
The Contact Card in Outlook 2010 does not change when you try to customize it by using Group Policy or the Office Customization Tool (OCT).
The file size limits of .pst and .ost files are larger in Outlook 2010
The From field in a meeting request does not list all accounts in Outlook 2010
Toolbars and windows in VBA disappear after you restart Outlook 2010
Troubleshooting error messages that you receive when you try to send and receive e-mail in Outlook and Outlook Express
When you reply to or forward a signed or an encrypted e-mail message, the message is sent without encryption in Outlook 2007 and Outlook 2010
When you use Outlook with an Exchange 2007 mailbox, you cannot connect to Exchange 2007, and you receive an error message
Windows search error "Search cannot return results for this view" in the People pane
You are repeatedly prompted to enter your credentials when you try to connect to an Exchange mailbox by using Outlook 2007
You cannot connect over the Internet to Exchange Server 2003 from Outlook 2007 or from Outlook 2003
You cannot delete a published calendar on the Office Online Web site after the release of Microsoft Outlook 2010
You cannot import or export e-mail accounts with .IAF files in Outlook
You cannot open a shared Outlook folder from a sharing invitation that you receive from another Outlook user
You cannot use a manager and delegate account in the same Outlook 2010 profile
You may receive an "Outlook blocked access to the following potentially unsafe attachments" message in Outlook
You receive a ".pst is not compatible" error message when you open an Outlook 2003 or Outlook 2007 .pst file in earlier versions of Outlook
You receive an error message when you click a hyperlink in Outlook
PerformancePoint Server
PerformancePoint 2010 Dashboard Designer crashes when the Dashboarddesigner.exe.config file is deleted from a client computer
PerformancePoint Services for SharePoint Server 2010 issues with right-to-left languages, such as Arabic and Hebrew
PowerPoint
Error message when you try to copy data from files that are contained in a SharePoint Workspace into a PowerPoint 2010 presentation: "PowerPoint found an error that it can't correct."
Project
You cannot use an account that differs from the account that you used to log on to a computer to connect to a Project Server 2010 server
Publisher
[PUB]You cannot open a Publisher file that contains corrupted OLE objects in Windows 7
A publication is printed incorrectly in Publisher 2010
An incorrect page size is selected in Microsoft Publisher 2010
Breaks are inserted in sentences unexpectedly when you save a file in the .pdf file format in Publisher 2010
Error message when you try to run a macro in Publisher 2010: "Sub or Function not defined"
Ligatures change when you type more text in Publisher 2010
Publisher 2010 consumes too much memory when you use a VBA macro to run certain page or section operations repeatedly
The IME window appears unexpectedly in Publisher 2010 after you click Cancel in the Open Publication dialog box on a computer that is running Windows 7
The Page Navigation pane always appears on the right side in Publisher 2010
The Recolor gallery does not work when you try to restore the color of a picture in Publisher 2010
The selected recipients change automatically when you open an Office Publisher 2007 Mail Merge document in Publisher 2010
You cannot insert a customized building block from the most recently used items in Publisher 2010
SharePoint Portal Server
404 not found error message when you use a publishing site on Internet-facing sites in SharePoint Server 2010
A content page update notification e-mail message to the content page owner contains an incorrect hyperlink when the SharePoint site uses alternate access mapping on a server that is running SharePoint Server 2010
A custom operation that you create for the Stsadm.exe utility in SharePoint Server 2010 or in SharePoint Foundation 2010 is not enumerated
A new user group is created unexpectedly on a target SharePoint Server 2010 site collection after you rename a group and perform an incremental content deployment operation on the source site collection
A theme may not be applied when you click the Preview theme button in SharePoint Server 2010
A Web Part that is configured to refresh automatically on a SharePoint Foundation 2010 Web page never finishes refreshing
A wiki page that has content on a SharePoint 2010 site is wider than the browser window when you view the page in Internet Explorer 7
Action could not be found using criteria error messages in SharePoint Server 2010
All resource data for a slice is deleted when you save changes to an external content type (ECT) in SharePoint Designer 2010
An error occurs when you uninstall SharePoint Workspace 2010 and then install Office Groove 2007
An exception is thrown when you run the SPDatabaseServerDiagnosticsPerformanceCounterProvider class after you set up an SQL aliasing
Any field whose name starts with the "Workflow" string in a SharePoint Server 2010 Web site is ignored when you export the Web site
Binding Ports error message when you try to rerun Psconfig.exe to install FAST Search Server 2010 for SharePoint
Changes could not be saved into the document error message when you create a new site that is based on a saved site template from a SharePoint Server 2010 site that contains signed InfoPath forms
Content deployment job fails with the error - "Content deployment job failed. The remote upload web request failed.”
Document conversions do not work after you perform an in-place upgrade to SharePoint Server 2010
E-mail messages from SharePoint lists or workflows to SharePoint lists do not arrive
Error message when a List Web Part uses connections to consume data from multiple other Web Parts in SharePoint Server 2010: "An unexpected error has occurred"
Error message when content is crawled in SharePoint Server 2007: "An unrecognized HTTP status was received. Check that the address can be accessed using Internet Explorer"
Error message when you add a user into a Farm Administrators group in SharePoint Foundation 2010 or in SharePoint Server 2010: "An unexpected error has occurred"
Error message when you click the "Back" button in your Web browser after you restore a farm on a server that is running SharePoint Foundation 2010 or SharePoint Server 2010: "System.NullReferenceException"
Error message when you create and then deploy a list, a library, or a folder that is named "Forms" on your deployment source in SharePoint Server 2010: "Error: An unexpected error has occurred"
Error message when you delete a user in the source collection and then try to perform an incremental deployment in Microsoft SharePoint Server 2010: "Your changes conflict with those made concurrently by another user"
Error message when you install a SharePoint Foundation 2010 language pack: "This language pack is not compatible with the currently installed SharePoint Products"
Error message when you run a data connection to a Web service on a SharePoint server in an InfoPath 2010 form: "401 - Unauthorized"
Error message when you try to edit and save the Office HTML files from a SharePoint document library: "The file cannot be saved because it is not checked out. To make changes to this file, you must check it out."
Error message when you try to take an external list offline after you uninstall and then reinstall SharePoint Server 2010: "Failed to obtain signing certificate"
Error message when you try to uninstall SharePoint Foundation 2010 or SharePoint Server 2010: "Microsoft SharePoint 2010 uninstall did not complete successfully"
Error message when you try to uninstall SharePoint Foundation 2010: "Return code: 8"
Error message when you try to upgrade a server farm to SharePoint Foundation 2010 or to SharePoint Server 2010: "This upgrade session has been stopped"
Error occurs when you create accounts in SharePoint Workspace 2010 after you update from Office XP to Office 2010 in Windows XP SP3
Folders may have to be excluded from antivirus scanning when you use a file-level antivirus program in Windows SharePoint Services 3.0 or in SharePoint Server 2007
Forms Server 2010 cannot be upgraded to this product error message when you upgrade Office Forms Server 2007 to SharePoint Server 2010
German compound nouns have low rankings in search results in SharePoint Server 2010
How to change the TCP port that SharePoint Portal Server or SharePoint Server uses to connect to SQL Server
How to configure SharePoint Server 2007 to use a database that is hosted on a server that is running SQL Server in an untrusted domain
How to import user profile information of enabled user accounts from Active Directory to SharePoint Portal Server 2003, 2007, and 2010
How to make Windows SharePoint Services use a preexisting database as the content database
How to use a SharePoint Workspace 2010 account on multiple computers
Incorrect domain account information after you enable IRM in SharePoint Server 2010
Invalid token for impersonation - it cannot be duplicated error message in SharePoint Foundation 2010 or SharePoint Server 2010
Microsoft's Position on Antivirus Solutions for Microsoft SharePoint Portal Server
On SharePoint Server 2010, the Performance Counters - Database Servers job does not run, and you receive an error: "The network path was not found"
OneNote 2010 notebooks lose recent edits when the Core Storage Infrastructure service in SharePoint Server 2010 is disabled
Please provide a valid server name error message when you try to enter the name of the FAST server in the FAST Search Server 2010 for SharePoint Configuration Wizard
Supported and unsupported scenarios for working with custom site definitions and custom area definitions in SharePoint 2003, 2007 and 2010
The field in the tag no longer contains a number in a SharePoint solution package
The contents of the cells in the header row and in the first column are bold and centered automatically in SharePoint Server 2010
The Excel Services Application for SharePoint 2010 does not load or display workbooks
The following url is not valid error message when you try to publish an InfoPath form to a Microsoft SharePoint Server 2010 site
The Group Approval workflow feature is not installed when you perform a clean installation of SharePoint Server 2010
The Microsoft.Office.SecureStoreService.dll file installed by SharePoint Server 2010 cannot be found in the "Microsoft Shared\Web Server Extensions\14\ISAPI" folder
The No border function does not work in a SharePoint Foundation 2010 page
The paste functionality does not work in a SharePoint Foundation 2010 Web site that is opened in the Safari browser
The port binding information in Internet Information Services (IIS) does not change when you use the “Set-SPWebApplication” cmdlet to change the port binding information in a SharePoint Server 2010 site
Things to consider when you configure collation settings for SQL Server 2000 databases or SQL Server 2005 databases that are used by SharePoint Portal Server 2003, by SharePoint Server 2007, and by Windows SharePoint Services
Troubleshooting resources for issues that you may encounter when you upgrade to SharePoint Server 2010 or to SharePoint Foundation 2010
Unable to display this Web part error message when you perform a search in FAST Search Server 2010 for SharePoint in SharePoint 2010
User modifications to the SharePoint content database error message when you upgrade a SharePoint Server 2007 content database to SharePoint Server 2010
Web Parts are left-aligned on a Publishing Site page for a language that is read from right to left
When you use the “Open” dialog box in an Office client application to open files by connecting to a SharePoint Server 2010 document library, no files are displayed
You are prompted to enter your user name and your password when you open an Office document in SharePoint Server 2007, in SharePoint Portal Server 2003, or in Windows SharePoint Services
You cannot add a Web Part that is in a sandboxed solution to a SharePoint Foundation 2010 page
You cannot connect SharePoint Workspace 2010 to an Office SharePoint Server 2007 site
You cannot open a database in the SharePoint Management console of SharePoint Foundation 2010 or SharePoint Server 2010 even though you are a farm administrator who has full administrator rights
You cannot retrieve SharePoint 2010 content after you install Remote BLOB Storage on some Web Front End servers in a server farm
You cannot save a document in a SharePoint 2010 document library when the document library contains a required Business data field
You cannot sync an external list on SharePoint Server 2010 Standard Edition to SharePoint Workspace 2010
You cannot upgrade from SharePoint 2007 to SharePoint 2010 on a server farm
You cannot view a list in Datasheet view on a Windows SharePoint Services Web site
You cannot visit any site collection from an Office SharePoint Server 2007 content database after you attach the content database to a SharePoint Server 2010 environment
You receive a blank page when you visit a SharePoint Server 2010 Web site from the server that is hosting the Web site
You receive a System.NullReferenceException exception when you try to browse an IIS Web site that a SharePoint 2010 Web application extends to
You receive an error message that states that a URL could not be parsed when you configure SharePoint Workspace 2010
You receive an error message when you try to use Microsoft SharePoint Designer 2010 to open a Microsoft SharePoint 2010 Web site
You receive an error message when you try use the Business Intelligence template on a SharePoint Server 2010 site: "An unexpected error occurred"
You receive one or more error messages when you try to edit a document in a SharePoint 2010 document library in the Firefox browser
You receive two identical results when you search for a user by using the People scope in SharePoint Server 2010
You see a Print dialog box instead of a Web browser in SharePoint Workspace 2010 when you double-click to open a shortcut for a Web site
Visio
Error message when you try to save a Visio 2010 diagram as a Web page to a SharePoint document library: "There was an error creating a file"
How to print comments that are inserted by reviewers when you use the Track Markup feature in Visio 2010, in Visio 2007, or in Visio 2003
Validation issues for a diagram remain in the "Issues" window in Visio 2010 even after you correct the diagram
Visio Services 2010 does not render diagrams that are hosted on servers that have IDNs
Visio Services is not disabled when you disable the "SharePoint Server Enterprise Site Features" setting for a SharePoint Server 2010 site
You cannot add the Microsoft Visio 14.0 drawing control to a Windows Form application in Visual Studio if you have the 64-bit version of Visio 2010 installed
You cannot find Visio 2010 SDK wizards in Visual Studio 2008
Windows 7
How to troubleshoot Volume Activation error codes on Windows 7, Windows Server 2008 and Windows Vista-based computers
Word
A custom diagram does not convert and remains in line with text in Word 2010
An Office Web Apps Word application crashes after you view a document on a computer that has Silverlight installed
Changes to Settings are not updated in the Preview window when you print in Word 2010
Description of how Word creates temporary files
Error message when you save and then close a document in Word 2010: "This file is in use by another application or user"
Error message when you try to modify the Parental Control settings in a 2007 Office program and 2010 Office program on a Windows-Vista based computer: "The user account does not have permission to save your changes"
Frequently asked questions about hyperlinks in Word
How to add a custom dictionary in Word
How to create absolute hyperlinks and relative hyperlinks in Word documents
How to insert an image from a scanner into a Word 2007 or Word 2010 document
How to insert sample text into a document in Word
How to open a Works 6.0, a Works 7.0, a Works 8.0, or a Works 9.0 word processing document in Word
How to print a range of pages in a multiple-section document in Word 2010, Word 2007, and Word 2003
How to recover text from any files by using the "Recover Text from Any File" converter of Word
How to set the default font in Word
How to troubleshoot damaged documents in Word 2007 and in Word 2010
How to troubleshoot problems that occur when you start or use Word 2010, Word 2007, Word 2003, or Word 2002
How to use mail merge to create a directory in Word
How to use mail merge to create e-mail messages in Word
How to use the mail merge to create mailing labels in Word
How to view Word 2007 and Excel 2007 files by using Word Viewer 2003 and Excel Viewer 2003
When you print a Word document that includes a background, the background is not printed
Word is slow to start, print, or load documents
You cannot use Edit mode in print preview in Word 2010
You receive an error message when you open an Office Word document from a Web browser on a new computer
You receive error messages when you start Word
Yesterday Microsoft announced the availability of Office 2010 for our business customers. You can find help and support for Office 2010 from the Office 2010 support center.