The Bluetooth Keyboard Mystery: Solved.

My wife's got a pretty spec'd out box at home with a 30inch widescreen LCD flat panel and a Microsoft Bluetooth keyboard and mouse. She loves it. But every now and then the keyboard simply stops working. To make matters worse, I can't find my wired keyboard.

This has been going on for months...

Keyboard plays up (ie; you type furiously, and nothing appears onscreen, no matter how hard you whack the keys 🙂

  • I look for the wired keyboard (again) and can't find it.

  • I open the onscreen keyboard with the mouse, which, for some reason still works.

  • I go to Control Panel --> Hardware --> Bluetooth and see there is an association between the keyboard and computer and the mouse and computer.

  • I delete the associations and re-establish it.

  • Voila.

Yeterday was Monday.

My wife phoned me and said the keyboard was, yet again, not working. Then she said, "have you noticed it fails every monday afternoon?" I said, "No, but now you mention it, I think you're right!"

So here's where she solved the mystery.

Every monday we have Anna the cleaner come round to the house to give the place a spruce up. She cleans the office. She cleans the desk in the office. Anna is very thorough, she lifts up everything on the desk to clean it, and that includes the keyboard. Under the keyboard, dead center and toward the rear of the keyboard is a Bluetooth reset button. Have a guess what happens? When she lifts the keyboard to clean it, she resets the keyboard, and breaks the Bluetooth association!

Comments (10)
  1. Peter Ritchie says:

    Ha, that reminds me of a recent incident with my wireless mouse.  I was busy working away when my wife yelled over to me that she thinks she’s infected with some sort of virus/trojan and someone is remote-controlling her computer.  The mouse is moving around closing windows, etc.

    I go over to witness this but nothing is happening; and it stopped occurring as soon as I came over.

    Well, it turns out that the wireless mouse on that computer is the same model as the one on my computer.  Both mice had synchronized on the same channel and each was communicating with both computers–I was clicking and dragging on my computer and it was clicking and dragging on her computer at the same time.  A simple reset of one of the mice solved the problem.

    Must be great fun in an office environment when they standardize on one model of wireless mouse…

  2. Vijay says:

    What kind of a design is that? reset button should be triggered manually.

  3. Remind when you retire/quit/move on/etc. to apply for your job at MS so I too can have a maid come clean my house every Monday. Must be nice.

  4. Sjaak Laan says:


    So now you’ve fired the cleaning lady?


  5. Dmitry Chan says:

    You’ve got a wife AND a maid?  Isn’t that a bit redundant?

  6. ROFLOL. That is too funny!

    It is very interesting to sort of "see the gears turn" as it dawned on the two of you that the problem had a consistent period of failure.

    So – is the solution to not have the computer desk cleaned? 😛

    The 30" monitor sounds nice. I finally made it to 19", but 30" wouldn’t even fit in my armoire. I would have to upgrade all of my computer furniture to accommodate it.

  7. Tony, the monitor is freakin’ beautiful!! it’s great for working with photos, especially at the rate i take pics!!!

  8. Jesse Sandoval says:

    I to wish I had that problem, how did you bring it upon her, what a trip. So this is every Monday. I wonder……

  9. Jesse Sandoval says:

    I to wish I had that problem, how did you bring it upon her, what a trip. So this is every Monday. I wonder……

  10. Merlin says:

    You know, i have this keyboard and mouse and i have the same propblem and i have spoken to others who do also. We have found that the signal just stops and it seems to be that the battery has run down, although often has enough power to reconnect and start working it then stops again. A sollution and improvement is to buy higher power rechargeable batteries and make sure the keyboard is kept out of reach while not in use. Otherwise people leave things on it and where the battery down!

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