New Lingo Please!

NLP is a science (tho some say it's not)
Which claims to explain how people come to a thought.
Neuro Linguistic Programming can help you avoid being caught
In the communication perils with which life is fraught.

This science holds that people think, say, and learn
In characteristic ways, and that you can in turn
Identify their style and go on to discern
Words to use with them that won't make them burn.

Listen to people's words as they speak.
Watch their responses when you open your beak.
Do they talk about hearing? Or taking a peek?
Or maybe of feeling. Then your words you tweak.

*** Want a fun job on a great team? I need a tester! Interested? Let's talk: Michael dot J dot Hunter at microsoft dot com. Great testing and coding skills required.