Can System Center Service Manager work for Hosters?

I uncovered a very interesting blog post today about the use of Service Manager at Service Providers today that i wanted to make sure gets out there.  Service Manager is an awesome tool but there are some challenges when using it in a multitenant environment.  See the blog post and the PPT deck attached at the bottom, it even includes an ask for those enterprising hosters who want to make SCSM work.  I hope some of you take advantage!



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