MSN Video Download apparently went live today with a choice of two membership types Premium and Basic. Premium is $19.95 a year and has more content than the free Basic membership. Not wanting to commit myself to a membership yet I signed up for the Basic membership, thinking I could load some videos on to the miniSD card in my smartphone….
Sign up was easy, I used my passport account, agreed to the terms and installed the download software. The download status page showed content was downloading from Fox Sports. In order to sync content to my phone I needed a smart playlist so I followed the instructions to download one. This was the first problem, the instructions used Windows Media Player 9 and I’m using Windows Media Player 10, a little strange, but not a huge problem. With the smart playlist in place I thought I’d be good to go…
That wasn’t going to be the case though. I started by trying to play a video in Media Player directly and got prompted for a username and password which was being requested by “admin.theplatform.com” not “msnvideodownloads.com”. I tried my Passport email address and password which might not have been a great idea, but it didn’t work anyway. Meanwhile I could see that Activesync had been trying to sync the content to my phone so I checked the Sync page in WMP. Nothing had been synced, instead there was an error message “Windows Media Player can not synchronize the protected file. Protected files can not be converted to the required quality level or format”.
Now I have almost half a gigabyte of content (and it’s still getting downloaded) and I can’t watch any of it. If anyone gets this working I’d love to know how.