Visual Studio Solution Starters and Templates for CCAUII

This is an update of an article I wrote in 2010,  that is now up to date with the current solution starter package. Picking though the examples and documentation for UII to figure out how to setup your first ( or 10th ) hosted control, adapter, or CTI adapter is a bit of a pain….


Adding and triggering custom audit events in CCAUII

As most folks who work with CCA\UII know,  UII has its own auditing system that audits events for the agent desktop.  I recently was asked how to go about adding a custom audit event and storing that information in UII’s audit system. Audit events shipped with UII These are events that are installed by default……


Customer Care Accelerator for Microsoft CRM 2011 Released.

  CCA for CRM 2011 officially went out the door for folks today and it is now available publicly. You can head over to Microsoft Pinpoint and pick it up here or you can find it on the Dynamics Marketplace here. As a bit of a teaser… here is a screen shot or 2 of…


Customer Care Accelerator for Microsoft Dynamics CRM 2011 just around the corner

  Many folks have been asking when there was going to be a update of CCA and UII for Microsoft Dynamics CRM 2011.   The answer is in short. YES We have been working on it for several months, however only just recently were we given permission to talk about it publicly With the launch of…


Updated ICCCCA VPC on Dynamics PartnerSource.

I have had several requests as to where partners can access the updated ICC VPC,   These items are up on Dynamics PartnerSource, however the links for the ICC Page still point at the old expired image. While we are getting this fixed,  I’m going to provide a direct link here for getting to the various…


Mapping Hosted Applications to Agent Groups in UII

One of the fundamental features that we had in Customer Care Framework dealt with how we grouped hosted application, workflows and such using groups and roles via AzMan.  When CCF was re-platformed to CRM, the CCF administration console and the use of AzMan was discontinued.  However we didn’t do away with that feature set at…


Visual Studio Project Starter’s for CCAUII

Picking though the examples and documentation for UII to figure out how to setup your first ( or 10th ) hosted control, adapter, or CTI adapter is a bit of a pain.  Not to mention a bit time consuming… most of the time in the CCF Days, I would just grab another control I had…


Understanding and Using CTI in UIICCA

CTI in UII is one of the more interesting and powerful additions to the UII system.  The downside of that is that we don’t have a lot of documentation on actually HOW to use it :)  yes.. I know DETAILS…. Yves Pitch, Program manager for UII, has posted a good walk though of creating a…


Showing CRM data in the Customer Care Accelerator

So you pulled the bits down for UII and CCA and built them… and you have a nifty Blue screen that looks like this: Ok well that’s not very interesting.. but if your here then that means that your UII\CCA install is working! So lets look something up.. ( make sure your CRM System has…


CCA/UII Launches… The evolution of Customer Care Framework (CCF)

Microsoft Customer Care Framework is now User Interface Integration for Microsoft Dynamics CRM, or UII for short. UII is the evolved core engine of CCF, covering the Application Integration Framework, HAT and CTI.  The CCF Configuration management server has been replaced with Dynamics CRM 4.0, which makes installing and configuring the UII environment much simpler…