Updated ICCCCA VPC on Dynamics PartnerSource.

I have had several requests as to where partners can access the updated ICC VPC,   These items are up on Dynamics PartnerSource, however the links for the ICC Page still point at the old expired image. While we are getting this fixed,  I’m going to provide a direct link here for getting to the various…

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CCA/UII Launches… The evolution of Customer Care Framework (CCF)

Microsoft Customer Care Framework is now User Interface Integration for Microsoft Dynamics CRM, or UII for short. UII is the evolved core engine of CCF, covering the Application Integration Framework, HAT and CTI.  The CCF Configuration management server has been replaced with Dynamics CRM 4.0, which makes installing and configuring the UII environment much simpler…

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Customer Care Framework 2009 sp1 QFE is released!

The CCF 2009 sp1 QFE was officially released and posted up on MSDN for folks that can download from there. Their a number of updates in the QFE,  You can read the summary here : http://blogs.msdn.com/ypitsch/archive/2009/08/25/ccf-2009-sp1-qfe.aspx One of the most exciting bits in this release ( at least to me ) is the rollout of…

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