Adding and triggering custom audit events in CCAUII

As most folks who work with CCA\UII know,  UII has its own auditing system that audits events for the agent desktop.  I recently was asked how to go about adding a custom audit event and storing that information in UII’s audit system. Audit events shipped with UII These are events that are installed by default……

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CRM 2011 Prepopulating Opportunity and Quote Price List, Unit and Quantity.

Recently I’ve been presented a number of scenarios where the built in CRM Opportunity and Quoting modules are very close to what is needed for a given customer requirement.  However the process does not need or really want to use pricelist, Unit or quantity for a product on the Opportunity or Quote.. So the challenge……

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