Visual Studio Solution Starters and Templates for CCAUII

This is an update of an article I wrote in 2010,  that is now up to date with the current solution starter package. Picking though the examples and documentation for UII to figure out how to setup your first ( or 10th ) hosted control, adapter, or CTI adapter is a bit of a pain….


Adding and triggering custom audit events in CCAUII

As most folks who work with CCA\UII know,  UII has its own auditing system that audits events for the agent desktop.  I recently was asked how to go about adding a custom audit event and storing that information in UII’s audit system. Audit events shipped with UII These are events that are installed by default……


CRM 2011 Prepopulating Opportunity and Quote Price List, Unit and Quantity.

Recently I’ve been presented a number of scenarios where the built in CRM Opportunity and Quoting modules are very close to what is needed for a given customer requirement.  However the process does not need or really want to use pricelist, Unit or quantity for a product on the Opportunity or Quote.. So the challenge……


How to override the CRM 2011 popup alert in CCA when redirecting a popup *Update*

This is an update to a prior blog post here How to stop the CRM Popup alert when you grab a window and re-host it to another tab, while suppressing the OnNewWindow event is a common issue that developers working with CCA have.. If you tried to suppress a CRM popup and redirect it… you’ve…