Updated ICCCCA VPC on Dynamics PartnerSource.

I have had several requests as to where partners can access the updated ICC VPC,   These items are up on Dynamics PartnerSource, however the links for the ICC Page still point at the old expired image. While we are getting this fixed,  I’m going to provide a direct link here for getting to the various…

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How to override the CRM 4.0 popup alert in CCA when redirecting a popup.

How to stop the CRM Popup alert when you grab a window and re-host it to another tab, while suppressing the OnNewWindow event is a common issue that developers working with CCA have..  If you tried to suppress a CRM popup and redirect it… you’ve probably seen this message a few times: So how do…

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Mapping Hosted Applications to Agent Groups in UII

One of the fundamental features that we had in Customer Care Framework dealt with how we grouped hosted application, workflows and such using groups and roles via AzMan.  When CCF was re-platformed to CRM, the CCF administration console and the use of AzMan was discontinued.  However we didn’t do away with that feature set at…

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Using HAT with CRM in CCA

HAT is a useful tool,  its pretty easy to use (once you get the basic’s) and fairly simple to debug.  However there are some times when using HAT with CRM, or other complex applications, seems to throw you a curve ball I am going to take you though a few common scenarios and solve them…

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Visual Studio Project Starter’s for CCAUII

Picking though the examples and documentation for UII to figure out how to setup your first ( or 10th ) hosted control, adapter, or CTI adapter is a bit of a pain.  Not to mention a bit time consuming… most of the time in the CCF Days, I would just grab another control I had…

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A few undocumented events in the Hosted Application Toolkit..

Yep.. I said it… there are a few Easter Eggs in the Hosted application toolkit that you can use to trigger your automations. How did that happen?  Well, somewhere along the way in the translation of documentation from CCF 2009Sp1 QFE to UII v1 the UII System level events that you can register in HAT…

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Understanding and Using CTI in UIICCA

CTI in UII is one of the more interesting and powerful additions to the UII system.  The downside of that is that we don’t have a lot of documentation on actually HOW to use it :)  yes.. I know DETAILS…. Yves Pitch, Program manager for UII, has posted a good walk though of creating a…

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Showing CRM data in the Customer Care Accelerator

So you pulled the bits down for UII and CCA and built them… and you have a nifty Blue screen that looks like this: Ok well that’s not very interesting.. but if your here then that means that your UII\CCA install is working! So lets look something up.. ( make sure your CRM System has…

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CCA/UII Launches… The evolution of Customer Care Framework (CCF)

Microsoft Customer Care Framework is now User Interface Integration for Microsoft Dynamics CRM, or UII for short. UII is the evolved core engine of CCF, covering the Application Integration Framework, HAT and CTI.  The CCF Configuration management server has been replaced with Dynamics CRM 4.0, which makes installing and configuring the UII environment much simpler…

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