CRM Integrated Customer Care Demo VPC released to partners. (CRM ICC VPC)

I have not posted much in the last month or so, as I have been busy working with several people on developing a customer service VPC to showcase Dynamics CRM and other Microsoft technologies.  Now that it is complete and posted to Partner Source I can talk about it 🙂 The demo is called the…

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Customer Care Framework 2009 sp1 QFE is released!

The CCF 2009 sp1 QFE was officially released and posted up on MSDN for folks that can download from there. Their a number of updates in the QFE,  You can read the summary here : http://blogs.msdn.com/ypitsch/archive/2009/08/25/ccf-2009-sp1-qfe.aspx One of the most exciting bits in this release ( at least to me ) is the rollout of…

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Working with late loading Frames and Script in CCF

What the Heck is that? When a Browser page that loads multiple levels of frames, or IFrames, with or without Java script attached to those frames is called up in IE, you will get Doc Complete alerts for each of the frames and IFrames loaded into the env. The problem is that those Frame are…

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Creating a CCF Customer Provider for Dynamics CRM

CCF includes a reference capability for retrieving customer data via server side request. This is provides an ability to access one or more data sources from a known access point within your network. This capability was developed to deal with the often stringent requirement that certain types of service calls, and data access must be…

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Customer Care Framework ( CCF ) and Dynamics CRM 4.0 – What’s this all about?

As a Microsoft Technical Specialist focusing on customer care solutions, I often get asked questions regarding how Microsoft Customer Care Framework (CCF) and Microsoft Dynamics CRM work together, when they should be put together, and how they relate to one another. As a result, I thought it would be useful to share some of my…

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