Yammer Survivor Network

If you came to this site from the Observer / Guardian article then you can find more on the Yammer Survivor Network here or please contact the  Microsoft Disaster Response team: www.microsoft.com/disasterresponse. Their twitter page is here: @msftresponse.    

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Client360 Update for CRM 2015 Update 1

Please find the latest version of Client360 below, this resolves many of the issues that some of you reported recently with the solution and CRM2015 Update 1. Please also note that you may want to turn off turbo forms if you are still having problems with FinDemo / Client360.   Client360Utilities_2015_2_0_managed Client360Configuration_2015_2_0_managed Client360IconLibrary_2015_2_0_managed Client360Charts_2015_2_0_managed FinDemo_3_0_0_85_managed (Only…

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Microsoft Dynamics Contoso Insurance Video

On my last post I shared the video that Kevin made on natural user interaction, today I want to share another video he made with another colleague of mine Mark Robertson. The video will be placed on the official Microsoft YouTube channel very soon so you can show it to your customers, as soon as it is…

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Microsoft Dynamics CRM Online & Kinect Natural User Interaction Demo

At the partner event in March, we showed you a pretty exciting demo about the power of CRM Online as a platform, and how people might interact with business systems in the future. Those of you that attended the demo but where sceptical when I said we would make the code available to you, well here it is!…

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A brief history of Microsoft CRM

Thank you to everyone for the great feedback and interest on my last post on Business Value Realisation. I’ll be adding more on this topic in due course. For this week I wanted to share with you a presentation I did just recently for a partner event. Firstly I would like to thank Jukka Nirrranen for…

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Business value and economic benefits with Microsoft Dynamics

One of the most satisfying parts of my job is going back to an implementation after the licences have been purchased and the software implemented to review the success of the project. The success of our customers is paramount to everyone at Microsoft and we are all incentivised to make sure that our customers use our services…

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One Dynamics, One Microsoft

Happy new year all! I have a few posts lined up for the start of the year and I will also be releasing FinDemo for CRM 2015 in the next few weeks (also available on Demo Builder). So keep an eye on the blog and my twitter feed for more news on these. This week I…

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Microsoft Social Listening – Content for Partners

Like my earlier posts on Customer Service (Parature) and Dynamics Marketing, two of my colleagues Gina Timm and Jessica love have put together some great content and links that provide a wealth of information on our products. Below is a quick summary to get you started on Microsoft Social Listening .   Features: Analyse social data in an…

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My Session @ Convergence showing the Retail Banking Template (with Screenshots)

Thank you to all of you that came and watched the presentation last week. About two thirds of the way in just as I was about to start showing the main climax of the demo (single customer view / business process / timeline) my browser crashed and I was unable to show it! I quickly…

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Dynamics Customer Service (Parature) – Content for Partners

Like my last post, two of my colleagues Gina Timm and Jessica love have put together some great content and links that provide a wealth of information on our products including Parature Customer Service. Below is a quick summary to get you started (Social Listening will follow in the coming weeks on this blog). I’ll be at…

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