Make it easy to work with you….

image I shop at Home Depot a lot (I do have some issues w/store organization and ability to find stuff, but generally, I feel like I get value for the money).

What bothers me, however, is when I go to the store finder to see hours of operation and it says, "call the store."

Why add a step to the process?

Why not have the store manager log on each night, update the hours as necessary, and log-off?

That would be one step instead of having his people answer dozens or hundreds of calls each day?

On top of that, it would improve the customer experience, since I get what I need ASAP.

Folks...each of us (and that includes Microsoft) has got to make it as easy as possible for people to do business with us.

I WANT to give Home Depot money...why add one step to that process?

And Kudos to Best Buy for getting it right


Comments (1)
  1. Chris says:

    I understand the need to find out how late they are open (9:00 PM) because if you go during weekend hours you get no service and long lines.  I boycot the Depot anyway in favor of Hardware City in Kensington.  They always have the part I need for my fifty-five year old house plus the old guy who remembers when and how it was built.

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