Troubleshooting an unresponsive web server (IIS) – Part 1 of 2, gathering the data

A web server is deemed to be unresponsive if it’s either not providing a response at all and/or it’s not achieving the response time (performance) expectations of the users.   In my “Troubleshooting 101” post, I mentioned that after the problem has been defined (ie basic facts collected), the next step in the troubleshooting process…

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