How do I get my device upgraded to WM6?

That's a MFAQ, the "Most Frequently Asked Question" that we get these days. Gerardo Dada from our team working with OEMs and Mobile operators has attempted to clarify and answer this question in his blog post. Here's a snippet:

  • Carriers will provide the Upgrades- after all, they own the customer interaction in the US and every phone must go through a certification process to get on their network. Elsewhere in the world it is easier to buy an unlocked phone at retail, from Expansys or from iMate and pop in your SIM card. In this case the device manufacturers could provide upgrades. If you use a beta or unsupported upgrade you could experience quality issues like the ones Mike is having.
  • Not all phones will have upgrades - Creating a ROM image requires a significant investment from the device manufacturer (OEM) and the Carrier (or Mobile Operator as they are called everywhere else). Carrier's certification process, known as Technical Acceptance (TA) takes at least six weeks, and requires an investment that easily gets to a million dollars. There is also an opportunity cost, both on the certification resources that must be prioritized over other phones, and in engineering resources: do we invest in upgrades for existing phones or do we accelerate launch of new phones. It is not easy to justify this investment when there is not a clear indication of how many more phones they could sell with an upgrade. We do what we can to show them the opportunity and get as many phones in the upgrade path.


read the rest of it here.

Comments (1)

  1. James Hancock says:

    I have an unlocked, unbranded HP 6955.  Thus it can’t come from a carrier.

    There’s no reason this phone can’t support it, but if the carriers are left to do the upgrade, then I’ll never see the upgrade.

    So this makes no sense.  And why the heck is it taking so long for the carriers/phone makers to get around to getting this done?

    Oh, and it makes no sense that the carriers own the customer experience/interaction.  The phone maker determines that. The carrier is nothing more than a network that the phone attaches to.

    Thank god for the Apple iPhone which is going to change a lot of this quickly… the bloody carriers are what is standing in the way of great phones…

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