I just got an Outlook reminder about the fact that I haven’t blogged in a while; Gee... I honestly feel bad about it. When I reflected on the reasons behind my posts scarcity I came to the conclusion that there is very little I can share from all the good stuff that I’m doing or that the CRM team is doing hence my lack of posts. Well, ok, there is also another reason… I’ve been crazy busy getting ready for a visit back to my home country, Mexico J
One particular area that I’ve been spending a lot of time on and that I can definitively share with you is our Customer Suggestions Program. We’ve been pushing very aggressively to be prompt and responsive to all your suggestions. We still have some ground to cover but I believe we are on the right track. Today I just got several emails from different Program Managers thanking for the great opportunity to connect directly with our customers.
In case you had any doubt that we take your suggestions very seriously let me give you some interesting facts. Currently we have 20+ Program Managers looking at your suggestions (myself included). We are actual members of the engineering team that “own” features in the product. We’ve literally changed the design of some features to make sure that we could address some of your suggestions. Sometimes your suggestions are one of the main factors that help us make a decision (e.g. keep or cut a certain feature). There is really no other channel, for product suggestions, that offers you this short circuit right into the core of the engineering team J.
Does the above mean that every suggestion will make it into the next release? No, that wouldn’t be realistic but we do look pretty close at all your suggestions and try to do our best. It is super rewarding to see that we are going to be able to address a ton of your suggestions in the next major release of CRM (CRM5)…if I had to give an estimate I would say that ~50-60% of the suggestions that I’ve seen have a very good chance of making it.
As I highlighted in this post you can help us do a better job by voting for existing suggestions and clarifying scenarios when we need more information. Please do note that this is not the channel to report bugs; actual defects/malfunctions with the current/previous product should be directed via our support channel which is truly the most effective way to address those problems.