Hybrid Lync 2013 and Lync online (aka shared SIP domain space)

I’ve had quite a lot of questions on this subject.  Mainly around how to set it up and what I need to have to make it work. In a nutshell, the Hybrid Lync 2013 installation is where you already have an on premise installation of Lync and want to expand into the cloud and have…

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Where are all the troubleshooting logs in Lync 2013??!

Frustrating I know.  We have all been used to going to c:\users\<myuser>\tracing, and its all there!  But no longer with Lync 2013 client.  The change was long over due I think and brings it into alignment with the other office apps. There was always the question of the MSCRL traces aka the traces from Microsoft…

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Why won’t my Lync 2013 client install?

Ok, we all have our new shiny installs of Lync 2013 client with the recent Office service updates.  The new client has been downloaded from the new portal and hurriedly installed on your machine.  But, oh no, it fails to install!  It installs on other machines ok and other colleagues are enjoying the wonders of Lync…

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O365 Lync online IM isn’t working from OWA

Sometimes we get this one through to escalation services: “Instant Messaging isn’t available right now.  The Contact List will appear when the service becomes available” It’s a classic which has a very simple solution (if its that problem and not something else which could be very bad). Usually its a new tenant on O365, a…

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