Moving from Communicator R2 to Lync Online Client and your installation is failing?

A recent case I came across that I thought I would share. The customer was moving from Communicator R2 to Lync online.  The usual processes were followed, the Communicator client was un-installed through programs and features in the control panel.  The new Lync client was downloaded from the Microsoft Online Portal (MOP). Then the installation…

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Getting & Reading the tracing logs for a Lync Online Client

A MOSDAL log is a large collection of logs from different parts of the Microsoft Online suite as well as system resources and events.  Its the first thing you will be asked for when logging an issue with your Lync Online environment. Sometimes the agent will ask you just to retrieve a tracing log from the…

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