In line with Dubai Electricity and Water Authority’s strategy to establish a balanced and effective electronic infrastructure that can enhance our electronic shift and constant thrive to deliver the best e-services to its customers in order to save their time and efforts, DEWA unveiled today the latest applications compatible with ‘Windows 7 mobile‘ phones.
The new “Windows 7 mobile” features enable the access to DEWA’s latest news and events, billing inquiry, bill payments through mPay service via text messages, displaying geographical and selecting addresses and locations of customer service centers in details along with their working hours, browsing the DEWA’s official website, sending e-mail, notes, and suggestions to customer service centers while adding information on these offices and their phone numbers, sending business cards, viewing the video gallery, with an added advantage of logging complaints and sending GPS coordinates and photos of defects.
On this occasion, HE / Saeed Mohammad Al Tayer MD & CEO of DEWA, “In line with the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum – Vice President, Prime Minister and Ruler of Dubai, which aim to consolidate Dubai’s leading position in the region and strengthen its role as an international, economic and financial pole, DEWA has put on top of its priorities the acquisition of state-of-the-art technologies in order to use them in its various electronic services in line with Dubai strategic plan’s objectives.”
His Excellency added, “This new accomplishment comes within the framework of promoting the application of e-services and encouraging the use of e-portal, reducing the queuing in government departments, rendering top quality expertise in the field of customer service as well as setting up a new era of government work by complying with the best practices which can contribute to realizing balanced and sustainable development.”
Engineer/ Marwan Salem bin Haider – Vice President – Chief of IT in DEWA said, “Windows 7 “phones applications are adding new options to users by providing them with the freedom to choose what suits them from the Microsoft applications, and therefore complying with the quality of services needed. The research and development working group at DEWA’s IT division is continuing to develop software and applications.”
Added Eng Bin Haider, “DEWA’s customers will be notified through e-mails and SMS, as well as by advertising on the website on how to download the software only to subscribers who have updated their data. This new service is considered part of DEWA’s strategy aiming to give its customers a wide variety of services already available for iPhones , Blackberry, iPAD and Androids.”
It is noteworthy that DEWA provides regular payment channels through its offices from 7:30 a.m. to 8:00 p.m. except Fridays, and also through petrol stations such as ENOC and EPPCO, Emirates Post Offices, Etisalat and Banks’ payment machines, mpay through the website: mpay.dubai.ae, and through DEWA’s electronic portal.