We launched the 2024 release wave 1 for Microsoft Dynamics 365 and Microsoft Power Platform, a rollout of new features and enhanced capabilities slated for release between April and September 2024.
With the global disruption of the pandemic, healthcare organizations are particularly challenged to promote telehealth services and engage patients and providers while adhering to strict compliance and security regulations. Marketing automation and customer data platform (CDP) tools such as Microsoft Dynamics 365 Marketing and Microsoft Dynamics 365 Customer Insights are expanding the ways in which
In today’s modern sales environment a trend is surfacing among B2B sellers and buyers: the desire for more authentic, personalized relationships. But despite the desire for personalized relationships, purchasing involves more people than ever, and successful sales require sellers to navigate an increasingly large group of stakeholders. While increasingly large groups of stakeholders may create
Even before the pandemic, organizations across industries, from manufacturing to retailers, felt the squeeze to modernize supply chain operations. The historic supply chain shock of 2020 has accelerated the need to both respond to immediate disruptions while building resilience into every layer of the supply chain. In the past, rapidly overhauling a supply chain operation
In today’s digital economy, delivering an exceptional customer experience across every touchpoint has quickly become a competitive differentiator. Most organizations realize if they hope to remain successful they must effectively leverage the vast amounts of data available to them in order to support the personalized engagement that customers expect. According to McKinsey, organizations that harness
A new Total Economic Impact™ (TEI) from Forrester Consulting outlines the cost savings and business benefits enabled by migrating from Microsoft Dynamics NAV and Microsoft Dynamics GP to the Microsoft Dynamics 365 Business Central cloud. Cloud-based business management solutions have helped countless small and medium businesses (SMBs) realize cost savings, securely access data, boost productivity, and improve customer experiences.
Omnichannel has become a dominant force in how companies meet customer expectations, and for good reason. Ninety-eight percent of Americans switch between devices on the same day, using multiple channels—voice, social, chat, email, and SMS. Omnichannel engagement allows customers to reach out on nearly any device, on their preferred channel while managing all engagement channels
Today, more than ever, your organization needs to adapt to changing business conditions with incredible speed and efficacy. Whether you’re shifting to digital sales or streamlining your supply chain, Dynamics 365 plays a pivotal role in digital transformation initiatives by bringing customers and business priorities together with the next generation of CRM and ERP applications.
This year has been unexpected to say the least. As 2019 ended and business forecasts were written, no one would have ever guessed what was to come in 2020. As consumer behaviors have shifted in uncertain times, merchants worldwide have quickly adapted and implemented new technologies, tools, and strategies to maintain business continuity and increase
When building a marketing technology (MarTech) stack, both the best-in-breed and single vendor approaches have their benefits and drawbacks. Today’s business realities has marketing operations teams and business leaders re-examining the best way to get necessary tasks accomplished: “one-for-each” or “one-for-all”. A changing landscape Digital transformation is driving marketing leaders to make decisions between two
As companies navigate an environment of rapid change, raised safety standards, and a new digital world, transformative approaches are needed to successfully maintain a healthy, thriving business. That’s why Microsoft Dynamics 365 Customer Voice has bridged the gap between collecting feedback and building informed responses. Employee safety is paramount to sustaining business in our current
From supply chain capacity constraints to distribution channel disruptions, consumer goods organizations have had to innovate to overcome obstacles and find new ways to meet customer demands. Changes in motion Even before the pandemic struck, significant changes were underway, reshaping retail and the consumer goods industry. Over the last decade, a rise in digital connectivity
Customer data platforms (CDP) aim at helping improve business outcomes in many industries—from delivering better brand experiences in retail and consumer goods to optimizing engagement and fundraising for nonprofits. In the healthcare space, gaining a 360-degree view of the patient and having a unified view of health records, past interactions, and communication preferences empowers front-line support