We launched the 2024 release wave 1 for Microsoft Dynamics 365 and Microsoft Power Platform, a rollout of new features and enhanced capabilities slated for release between April and September 2024.
With a growing labor shortage and access to new technologies and processes, businesses are adopting mixed reality to improve how employees learn, work, and understand the world around them. Microsoft Dynamics 365 Guides is driving workforce transformation with hands-on training and step-by-step holographic instructions that are seamless, intuitive, and embedded into everyday workflows, equipping employees
It is imperative for organizations to create agile, connected, and sustainable manufacturing processes to customize products and services for their customers, accelerate innovation, and adopt to new business models like offering products-as-a-service. This requires hyper-automated processes and enhanced visibility across production floor and supply chains. In addition, more standardization and interoperability of software across plants
Engaging with customers in today’s world is multifaceted, spanning everything from generating that initial spark of interest, to closing a sale and nurturing the relationship, to delivering exceptional ongoing service and support. Today, those experiences are often disconnected, and customer relationships are fragmented. On top of that, our expectations as customers have risen dramatically. We
Across industries, businesses are experiencing a tectonic shift in how, when, and where people work. In today’s decentralized workplace, everyone needs simple ways to connect, share ideas, and collaborate wherever they are located. Today, at Microsoft Ignite, we are announcing Context IQ, a set of capabilities for Microsoft Dynamics 365 and Microsoft 365 that integrate
Today, I am excited to announce the general availability of the first-party voice channel for Microsoft Dynamics 365 Customer Service. With the addition of the voice channel, built on the same planet-scale platform as Microsoft Teams, Dynamics 365 Customer Service expands to become the all-in-one digital contact center solution. Organizations can now provide consistent and
If you look around at your physical and digital environments, data is everywhere. Despite this abundance, organizations have struggled to capture and scale observational data, leading to less visibility into their physical footprint than their digital channels. Powered by the intelligent edge and the intelligent cloud, AI and computer vision are transforming the way we
It’s one of the toughest challenges for organizations today: how to foster collaboration in a workplace that is more decentralized than ever, with people scattered across offices and locations. Working together to move business forward is nothing new, but the way we collaborate is changing dramatically—no longer confined to face-to-face time in a conference room
The past year has presented enormous changes in both our personal and work lives. But one thing that hasn’t changed is our desire for personalized service experiences and quick resolutions when we have issues. Service, which is often the face of a brand, plays a key role in what that experience looks like. That means
Microsoft Ignite kicks off in just a few days. This year’s digital experience brings together a global community of technology professionals to learn where Business Applications technology is heading, and the tools and resources available to help you solve the toughest challenges facing your business today. Across three days of programming—November 2-4, 2021—Microsoft experts will dive
Today, we are excited to announce the general availability of tax calculation for Microsoft Dynamics 365. Over the past three decades, technology has made the world smaller. The steady drive of globalization and digitalization has pushed through significant headwinds—such as market protectionism, global recessions, and, most recently, a global pandemic—to change the way we live
2021 has been an interesting year as we embrace the new hybrid world while bringing back the best practices from our old life and work style. With all these changes, the need for products and services to adapt to our new norm has become more important than ever. Sales organizations need solutions that are fluid,
Microsoft Dynamics 365 Business Central is teaming up with Shopify to help our customers create a better shopping experience. While Shopify provides merchants with an easy-to-use e-commerce solution, Dynamics 365 Business Central offers comprehensive business management across finance, sales, service, and operations teams within a single application. Seamless connection between the two systems will synchronize