New feature – Sandbox to Production Service Requests


With the LCS release on Monday October 8th 2018, we are pleased to announce the general availability of a new Service request type that targets the Go Live experience.

Many customers and partners use what is commonly referred to as a “Golden Configuration” environment, which is a database populated with basic data elements and configurations for a business. In addition to the data, migration is performed and final smoke tests are executed as part of a typical Go Live.

To get a golden configuration database imported in to your Sandbox environments (Tier-2 Standard Acceptance Test or higher), follow the steps in this topic, Copy Finance and Operations databases from SQL Server to production Azure SQL Database environments.

Previously, to copy the prepared Sandbox in to the Production environment, one of the following processes needed to be performed:
• Support request of type “Other” -  This was needed to explain Go Live and timing.
• Support ticket - This required internal transfer from Microsoft Customer Support teams to Dynamics Service Engineering (SRE) teams.

Now, with this feature there is a dedicated service request type we hope to reduce Go Live issues and make this last step in your deployment a smooth one. To use this feature, click the Support menu item from within the project and select the Service Requests tab. When you click Add you will see a new request type 'Sandbox to Production' that you can use to move the golden configuration database to Production as part of the go-live flow.


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