Lifecycle Services Service Degradation | Lifecycle Services projects inaccessible


User Experience: Affected users may be unable to access projects through the Lifecycle Services portal.

More Info: As of now, most users will be able to access their Lifecycle Services projects, however, a small number of users may still encounter the following experience:

When attempting to access the Lifecycle Services portal, users may experience a blank page or may receive the following error: “Failed to retrieve details for the action center. If this continues, please contact support with the following error identifier. An unexpected client error has occurred. An unexpected error has occurred. Please try again later. If the problem persists contact support for further assistance.”

Current Status: We are currently applying configuration changes to Lifecycle Services to restore project accessibility. We will provide updates as we monitor your service health for improvements when they become available or by the time listed below.

Update 5: We continue to apply the configuration changes as we actively monitor your service health for improvements. We will provide updates as they become available or by the time listed below.

Update 4: The configuration changes remain in progress. We will continue to monitor your service health and provide updates as they become available or by the time listed below.

Update 3: The configuration changes are 90% complete and we are continuing to apply them to the affected infrastructure. This process is expected to take an extended amount of time, and we will continue to monitor your service health and provide updates as they become available.

Update 2: We have made configuration changes to the code and are in the process of applying these changes to all impacted environments.

Update 1: We were able to reproduce the issue and identified that a code configuration has caused some Lifecycle Services projects to become inaccessible. We are making configuration changes to correct this issue.

Incident Start Time: Friday, June 15, 2018, 1:39 AM UTC

Next Update: Friday, June 15, 2018, 9:30 PM UTC


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