On Monday, September 5, 2016 at 1:24 PM UTC, customers reported being unable to create LCS support tickets. Microsoft engineers were able to restore service on Monday, September 5, 2016 at 8:30 PM UTC.
When users attempted to submit a ticket through Cloud Powered support, they received the error message "We are sorry, but you cannot create an incident."
All LCS customers worldwide
Incident Start Date and Time
Friday, September 1, 2016, 9:00 PM UTC
Date and Time Service was Restored
Monday, September 5, 2016, 8:30 PM UTC
The LCS portal experienced trouble connecting to Cloud services, which resulted in an outage. Further investigation determined LCS certificates on Cloud servers were corrupted after a recent failover began generating errors.
Dynamics engineering teams will implement monitoring to check LCS to cloud integration.