[Post Incident Review Report] SQL Server Integration Services license expiration


Summary
On Tuesday, July 19, 2016, at 4:51 PM UTC customers reported errors while attempting to import or export data. After investigation, it was discovered that the SQL license for SQL Server Integration Services (SSIS) had expired, affecting the data import/export framework (DIXF). Microsoft engineers updated the SQL licenses, restoring functionality on Tuesday, July 19, 2016, at 6:35 PM UTC.

User Experience
Users experienced the following error “SysIntegrationActivityBatchTask-run. System.Exception: Integration Services evaluation period has expired.” when attempting to import or export data.

Customer Impact
All Dynamics AX RTW customers

Incident Start Date and Time
Tuesday, July 19, 2016, 4:51 PM UTC

Date and Time Service was Restored
Tuesday, July 19, 2016, 6:35 PM UTC

Root Cause
The SQL license on the servers where SSIS is hosted expired, affecting the data import/export framework (DIXF).

Next Steps
Update SQL licenses – Completed
Enhance monitoring/alerting of DIXF – In Progress


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