Post Incident Review Report [Customers unable to login to Dynamics Lifecycle Services portal]


Summary
On Monday, July 11, 2016 at 4:12 PM UTC, customers reported an issue with Dynamics Lifecycle Services preventing users from signing in. Microsoft engineers deployed a fix and full functionality was restored on Tuesday, July 12, 2016 at 3:30 AM UTC.

User Experience

Users attempting to sign in to the Dynamics Lifecycle Services portal were redirected to the sign in page, without gaining access to their accounts.

Customer Impact

A subset of Dynamics Lifecycle Services customers worldwide

Incident Start Date and Time
Monday, July 11, 2016, 4:12 PM UTC

Date and Time Service was Restored

Tuesday, July 12, 2016, 3:30 AM UTC

Root Cause
Root cause is under investigation. Engineers will continue to monitor the sign in portal’s behavior to proactively address performance issues.

Next Steps
Monitoring and proactive mitigation: Improve monitoring that will allow early awareness and enable measures for proactive mitigation.


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