[Post Incident Review Report] Unable to sign in to Microsoft Dynamics Lifecycle Services


Post Incident Review Report

Summary
On Wednesday, July 6, 2016 at 1:23 PM UTC, customers reported an issue with Dynamics Lifecycle Services (LCS) preventing users from signing in. Microsoft engineers restarted the impacted LCS servers, restoring service on Wednesday, July 6, 2016 at 2:05 PM UTC.

User Experience
When attempting to sign in to LCS, customers were redirected to the sign in page, without gaining access to their accounts.

Customer Impact
All Dynamics LCS customers

Incident Start Date and Time
Wednesday, July 6, 2016, 1:23 PM UTC

Date and Time Service was Restored
Wednesday, July 6, 2016, 2:05 PM UTC

Root Cause
Root cause is under investigation. Engineers will continue to monitor the LCS sign in portal’s behavior to ensure service stability.

Next Steps
Improve monitoring that will allow early awareness and enable measures for prompt response.


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